SAMUEL NKETSIAH
Summary
Cleaning Team Leader with extensive experience in performance evaluation and training at Saharate Cafe. Proven ability to manage time effectively while maintaining high standards of cleanliness and safety. Skilled in resolving client issues and enhancing customer satisfaction through strong communication and problem-solving capabilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cleaning Team Leader
SAHARATE CAFE
01.2024 - Current
- Ensured clean, safe, and healthy environments for building occupants and visitors.
- Evaluated team performance, provided feedback, and recommended improvements.
- Trained new team members on cleaning procedures, equipment usage, and safety protocols.
- Developed and implemented cleaning schedules to maintain high standards.
- Monitored adherence to safety protocols, including proper PPE use and hazardous materials handling.
- Maintained accurate records of cleaning activities, schedules, supplies, and incidents.
- Resolved client issues promptly to foster professionalism and secure repeat business.
- Communicated repair needs effectively to maintenance staff.
Housekeeping Room Attendant
ASEMPAH HOTEL
02.2021 - 12.2023
- Reviewed and discussed room assignment sheet with Housekeeping Supervisor at each shift's start.
- Conducted daily inspections of assigned rooms, addressing deficiencies through immediate work orders.
- Performed room checks, notifying Housekeeping of any discrepancies encountered.
- Followed hotel procedures for cleaning and preparing guest rooms.
- Maintained commitment to safety by adhering to regulations for hygiene and cleanliness.
- Changed linens in assigned guest rooms according to established policies.
- Ensured all room amenities were in place, securing drapes, windows, and balcony doors before completion.
- Collaborated with team members to enhance task efficiency and productivity.
Education
High School Diploma -
Baidoo Bonsoe Senior High/Tech School
GhanaSkills
- Time management skills
- Positive attitude and enthusiasm
- Teamwork and independence
- Customer service excellence
- Troubleshooting and problem solving
- Initiative and commitment
- Flexible scheduling availability
- Verbal and written communication
- Fast-paced multitasking ability
- Physical stamina and lifting capability
Certification
- [CERTIFICATE OF APPRECIATION], ASEMPAH HOTEL - 2021 - 2023.
- [AWARD OF OUTSTANDING PERFORMANCE], ASEMPAH HOTEL - 2021 -2023
Readings and Research
As a member and team leader , i used most of my leisure times in readings and making more research in my work and duties how to improve, know more depth and details of my work to help my co workers, company and also improve more productivity.
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Achieved 30% increment in productivity through effectively helping with effective cleaning.
- Documented and resolved low productivity which led to a higher productivity.
Interests
Positive Change leading to positive results
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsTeam Building / Company RetreatsPersonal development programsTimeline
Cleaning Team Leader
SAHARATE CAFE
01.2024 - Current
Housekeeping Room Attendant
ASEMPAH HOTEL
02.2021 - 12.2023
High School Diploma -
Baidoo Bonsoe Senior High/Tech School
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