Samaa Mahmoud
Cairo
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Butler Service Desk Supervisor
St.Regis Almasa
12.2022 - Current
- Using Marriott Global Source via ( GXP: Guest experience platform to record Cases on GXP For all Guest Requests and preferences.
- Using Opera PMS ( confirm Guest reservations ,Transportation Pickup )
- Using OASYS H2A and Payroll System:Finalized .Monthly attendance closure (Roster, Requests, Attendance, Amendment logs report For all Front Office Departments (Director of rooms,Duties manger Butler ,Butler Service Desk ,Receptionists,Bellmen Door men ,Concierge Team.
- Review the discrepancy reports (Absent, Exception) .
- Reporting all Guest Complaints Daily to EXCOM. Resolved Guest complaints with empathy, resulting in increased loyalty.
- Reporting Negative Issues in all Department to Scheduled for handled it
- Enhanced guest experiences by providing personalized and attentive services as per their preferences.
- Identified needs and coordinated plans for travel and out-of-town
- Facilitated transportation to and from airport
- Maintained entire family's schedule and organized events.
- Trained junior staff members in various aspects of butler service, enhancing their skills and improving overall team performance
Tourist Guide
Ministry of Tourism
01.2020 - 01.2022
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Researched information on [Place] to provide accurate, detailed tours.
Telesales Representative
Wasla Outsourcing
01.2019 - 06.2019
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries.
- Expanded client base through proactive prospecting and building strong relationships with potential customers.
- Consistently exceeded sales targets by utilizing effective upselling techniques and persuasive communication skills.
Education
Bachelor Of Tourism Guiding - Tourism Management And Guiding
Future Academy
Cairo2013
High School Diploma -
Orman Languages School
Giza09.2010
Skills
- Collaboration
- Team Supervision
- Administrative Organization
- Guest relations
- Time management
- Data Entry
- Personal Assistance
- Client Satisfaction
- Problem-Solving
- Teamwork and Collaboration
- Customer Interaction
Certification
- Amadeus Licensed ticketing 2018
- Licensed Tourist Guide
- ICDL Microsoft Office
- General English Conversation
- Training Ministry of Tourism and Antiquities
- Training with Egyptian General Tourist Guide Syndicate.
Languages
English
Advanced (C1)
French
Elementary (A2)
Reference
- Hossam.Alem@stregis.com :Human Resources Supervisor
- Ahmed.Hareedy@stregis.com: Human Resources Manager
Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Timeline
Butler Service Desk Supervisor
St.Regis Almasa
12.2022 - Current
Tourist Guide
Ministry of Tourism
01.2020 - 01.2022
Telesales Representative
Wasla Outsourcing
01.2019 - 06.2019
Bachelor Of Tourism Guiding - Tourism Management And Guiding
Future Academy
High School Diploma -
Orman Languages School
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