Said EL FERSIOUI
Nîmes
Summary
Adept Field Service Technician with a proven track record at Felder Group France, specializing in device installation and fault diagnosis. Demonstrated expertise in enhancing service quality through effective teamwork and coordination. Achieved significant improvements in equipment reliability and customer satisfaction, leveraging strong skills in schematic interpretation and customer training.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Felder Group France
Lyon
11.2021 - Current
- Installed new equipment and explained operation routine maintenance protocols to customers.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Provided on-site service and support to customers.
- Effectively troubleshoot and repair complex electronic and mechanical systems in a wide variety of customers' environments.
- Managed inventory and supplies to ensure materials were available when needed.
- Prepared detailed reports documenting service activities performed on each job site.
Maintenance Technician
Kroma
Nîmes
11.2018 - 07.2021
- Scheduled preventive maintenance programs to keep equipment in good working condition.
- Replaced defective parts such as bearings, seals, gears, valves.
- Diagnosed and corrected mechanical problems using repair manuals, or parts catalogs.
- Calibrated instruments used in testing processes to ensure accuracy of results.
- Ensured a safe working environment by adhering to safety protocols.
- Collaborated with partners from various companies to install new equipment.
Education
Diploma Advanced Technician - Industrial Engineering
IFRIA – PURPLE CAMPUS
Nîmes, France06-2021
High School Diploma -
Formeum CCI Gard
Nîmes, France06-2019
High School Diploma -
Istituto Superiore David Maria Turoldo
Bergamo, Italy01-2017
Skills
- Device installation
- Fault diagnosis
- Tool management
- Customer training
- Schematic interpretation
- Teamwork and coordination
- Service quality
Languages
Arabic
First Language
Italian
Proficient (C2)
C2
French
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Affiliations
Proficiency in Pack Office: Word, Excel, PowerPoint
Use of social networks to promote events
Kick-Boxing training
Timeline
Field Service Technician
Felder Group France
11.2021 - Current
Maintenance Technician
Kroma
11.2018 - 07.2021
Diploma Advanced Technician - Industrial Engineering
IFRIA – PURPLE CAMPUS
High School Diploma -
Formeum CCI Gard
High School Diploma -
Istituto Superiore David Maria Turoldo
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