Sahra MEKNACI
Thonon-les-Bains
Summary
Multi-skilled Executive Assistant French-English I want to provide to the company my reactivity, my ability to listen and my sense of hospitality.
Overview
19
19
years of professional experience
Work History
Executive Assistant and Office Assistant
Boston Consulting Group
04.2017 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time for 2 senior managing directors.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
Receptionist
Michael Page
09.2012 - 05.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Manage calendars for 30 consultants and directors.
Receptionist
Hotel Tiffany****
04.2012 - 06.2012
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Managed lost and found items to assist guests with retrieving belongings.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
Receptionist
Restaurant***** Parc des Eaux, Vives
04.2011 - 11.2011
Receptionist
Hotel Alize***
02.2010 - 11.2010
- Work – Evianmonths
Receptionist
Hôtel Ibis**
12.2008 - 05.2009
Receptionist
Hôtel Le Littoral **
06.2007 - 07.2007
Secretary
Crédit Agricole Bank
08.2004 - 09.2004
Education
GED -
Lycée Hotelier De Grenoble
Mention Complémentaire Accueil-Reception06.2008
University of Aix En Provence
Aix-en-Provence2007
High School Diploma - Literature
Lycée De La Versoie
Thonon-les-Bains2005
IFRA
Thonon-les-Bains07.2007
Skills
- Business Correspondence
- Quality Standards
- Customer Service
- Conflict Management
- Speaking
- Mail Handling
- Coordination
- Schedule Planning
- Logistics and Schedule Management
- Meeting Minutes
- Travel Accommodations
- Executive Support
- Coordinate Travel Arrangements
Timeline
Executive Assistant and Office Assistant
Boston Consulting Group
04.2017 - Current
Receptionist
Michael Page
09.2012 - 05.2015
Receptionist
Hotel Tiffany****
04.2012 - 06.2012
Receptionist
Restaurant***** Parc des Eaux, Vives
04.2011 - 11.2011
Receptionist
Hotel Alize***
02.2010 - 11.2010
Receptionist
Hôtel Ibis**
12.2008 - 05.2009
Receptionist
Hôtel Le Littoral **
06.2007 - 07.2007
Secretary
Crédit Agricole Bank
08.2004 - 09.2004
GED -
Lycée Hotelier De Grenoble
University of Aix En Provence
High School Diploma - Literature
Lycée De La Versoie
IFRA
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