Sahar Khaled

• Meeting planned sales goals.
• Build and maintaining client relations
• Work with internal departments to engage audiences and clients more deeply.
• Meet and exceed KPIs and sales targets.
• Follow organizational policies and regulations that affect the Sales department.
• Proactively pursue new business and sales opportunities.
• Solve problems for clients and customers by developing innovative and tailored sales solutions.
• Be a brand ambassador and reflect company values at all times.

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Performing all duties of the Sales Manager in cases of absence or emergency.

• Identify business opportunities by identify prospects and evaluate their position in the industry; research and analyze sales options.
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and
  concerns.
• Create frequent reviews and reports with sales and financial data.
• Maintain quality service by establishing and enforcing organization
  standards.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team to achieve better results.

• Implement all sales activities and maximize business opportunities.
• Handle all MICE RFP assigned by Sales Manager or Director of Sales - MICE.
• Maintain MICE generating accounts through various sales activities (face to face sales calls, telephone calls, sight inspections).
• Implement and execute all sales objectives and action plans to reach and exceed targets set.
• Solicit and serve transient and group business and meetings.
• Ensure comprehensive and up-to-date knowledge of properties unique selling points, features, amenities, services and policies.
• Maintain and update the sales & catering - PMS as per company
  standards. Provide accurate reports to management.
• Obtain client feedback after each event verbally and through ‘Thank You’ letter and ‘Guest Questionnaire’ and communicates the outcome to the concerned.
• Respond to correspondence via E-mails/Faxes in a timely manner,
• Enter sales leads from a variety of sources including internet, e-mail, phone calls, webinars, workshops.
• Administer their lead management and other business systems. Record all inquiry details on a day to day basis.
• Secure meetings with new business prospects. Work with the sales team to oversee and track all sales and encourage targets to be met.

• Handle the whole accounts relations.
• Build and maintain strong, long-lasting customer relationships.
• Operate as the lead point of contact for any and all matters specific to the customers.
• Develop a trusted relationship with key accounts, customer stakeholders
  and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of monthly/quarterly initiative to internal
  and external stakeholders.
• Identify and grow opportunities within territory and collaborates with sales teams to ensure growth attainment.
• Manage incoming and outgoing phone calls to customers and potential clients.
• Handle incoming and outgoing mail.
• Complete administrative work, as required.

• Provide outstanding services and ensure customer satisfaction.
• Address customer concerns and complaint promptly and professionally.
• Response to customer needs and requests in a timely manner.
• Answer phone switchboards and transfer calls and take messages.
• Manage incoming and outgoing mails and faxes.
• Post charges to customers and handle card and cash transactions.
• Plan and assign workloads for front office associates.
• Supervise associates in their assigned job duties.
• Prepare operational and financial records for Manager to review.
• Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
• Assist in hiring and training associates in front office duties.
• Evaluate the performance of associates and provide appropriate feedback.
• Ensure associates follow company policies and operational procedures.
• Schedule regular meetings to discuss about issues and updates.
• Educate associates on safety, emergency and security procedures.

• Deal with bookings by phone, e-mail, letter, fax or face-to-face.
• Complete check-in and check-out procedures. Choose rooms and hands out keys.
• Provide information about our hotel, available rooms, rates and amenities
• Prepare bills and take payments.
• Take and passe on messages to guests.
• Deal with special requests from guests.
• Answer questions about what the hotel offers and the surrounding area.
• Deal with complaints or problems.
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure we’re prepared for them.
• Up-sell additional facilities and services, when appropriate.

• Help developing advertising campaigns and assist on daily advertising activities.
• Make Power Point presentations for company meetings or clients
  meetings.
• Use the media services for advertising.
• Handle client’s communication.
• Monitor the events and accomplishes targets.

Egyptian General Certificate for Secondary Education (Thanaweya Amma)