Sabine Lehmann
Le Thoronet
Summary
Trilingual L&D Manager & Intercultural Coach / Ex-Cabin Crew Manager + Hospitality Lecturer / Scaling HR + coaching for global teams. Driving performance via training, NPS wins, cross-cultural leadership. Ready for HR impact at org level.
Overview
35
35
years of professional experience
Work History
Learning and Development Manager in Cruise Industry
Carnival Cruise Line & MSC Cruises
06.2024 - Current
- HR & Talent Development (1600+ crew)
- Talent acquisition: screened candidates; counseling, PIPs.
- Led leadership training + rolled out SAP SuccessFactors LMS (support, reporting).
- Boosted vessel to #1 NPS in MSC fleet after 8 wk crew training.
- Tailored training for new customer segments & guest expectations.
- Shipboard (US Canvas)
Lecturer & Assessor
Schule für Touristik/IHK
06.2018 - 01.2022
- Freelance professional engagement alongside my role at Lufthansa.
- Preparing students towards the professional certification "Service Management Consultant" (Fachberater für Servicemanagement Level 5 DQR).
- Conducting final assessments (written and oral) at the Chamber of Commerce and Industry (IHK).
Cabin Crew Manager / Longhaul Purser/Crew Trainer
Lufthansa German Airlines
08.1990 - 01.2022
- Leadership of 21 crew, ensuring safety & comfort of 500+ passengers.
- Managed onboard service; seamless to ground ops & flight dynamics.
- Maintaining high service standards, handled customer relations & complaints; and thrived in a fast paced intercultural environment.
- Crew training in "Crew ressource management" / intercultural communication / customer profiles / stress management - resilience
- Handled serious flight incident with professionalism and management skills
- Implementing of new products / feedback to crew / supervising performance / reporting
- Navigating out of
Education
Master's degree - Educational Psychology
University Freiburg / Pädagogische Hochschule
Freiburg, Germany01.1990
Associate of Applied Science - Intercultural Coach
Consilia CCT
Frankfurt, Germany04.2023
Life Coach
Institut Magnificence Life Coaching
Paris, France12.2021
Skills
- Team leadership
- Employee performance evaluation
- Professional development
- Emotional Intelligence
- Proficient in three languages: English, German, and French
- New hire integration
- Strategic Thinking
- Cross-cultural communication
- Proficient in MS Office
- Employee engagement strategies
- Effective conflict resolution
- Clear communication
- Results-oriented problem solving
LANGUAGES
English C2
French C2
German Native
Spanish A2
Portuguese A2
Timeline
Learning and Development Manager in Cruise Industry
Carnival Cruise Line & MSC Cruises
06.2024 - Current
Lecturer & Assessor
Schule für Touristik/IHK
06.2018 - 01.2022
Cabin Crew Manager / Longhaul Purser/Crew Trainer
Lufthansa German Airlines
08.1990 - 01.2022
Life Coach
Institut Magnificence Life Coaching
Master's degree - Educational Psychology
University Freiburg / Pädagogische Hochschule
Associate of Applied Science - Intercultural Coach
Consilia CCT
Tools & Practices
- Coaching Training Consulting in Human Resources