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Senior Learning & Development, Quality Assurance, and Operations professional with 15+ years of progressive experience across BPO and service operations. Demonstrated expertise in building end-to-end L&D frameworks, driving quality governance, improving customer experience metrics, and enabling operational excellence. A strategic leader with strong stakeholder management skills, experienced in aligning people capability, process compliance, and performance outcomes with client and business objectives.

Dynamic and results-driven Learning and Talent Development Manager with 9 years of experience in designing and executing learning strategies aligned with organizational objectives. Proven track record in managing large-scale talent development programs, fostering a culture of continuous learning, and enhancing employee performance. Adept at identifying skill gaps, developing leadership pipelines, and implementing policies that drive workforce engagement and retention. Skilled in stakeholder management, curriculum design, and leveraging data-driven insights to optimize learning outcomes. Passionate about cultivating talent to support long-term business growth and success.

Learning and Development professional with expertise in designing and implementing impactful training programs. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in instructional design, performance improvement, and leadership development. Reliable team player valued for innovative approaches and strategic thinking. a proven leader, I balance individual and team capabilities, optimizing performance while aligning with corporate goals. I hold a Masters in Business Administration, Postgraduate Degree in Digital Marketing and a Certificate IV in Training and Assessment.
I am an excellent communicator, adept at conveying complex information clearly and achieving results with confidence. A champion of innovation, I continually seek opportunities for improvement, while effectively managing multiple tasks to deliver high-quality outcomes on time. Additionally, I demonstrate resilience,adaptability, and creative problem-solving to navigate complex business challenges.

Customer-oriented General Manager with 23 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Sabine Lehmann

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Learning and Development Manager in Cruise Industry

Lecturer & Assessor

Cabin Crew Manager / Longhaul Purser/Crew Trainer

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Master's degree - Educational Psychology

Associate of Applied Science - Intercultural Coach

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Learning and Development Manager in Cruise Industry

Lecturer & Assessor

Cabin Crew Manager / Longhaul Purser/Crew Trainer

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Master's degree - Educational Psychology

Associate of Applied Science - Intercultural Coach

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