Saad Nasir

As Manager for Allente Nordics (Norway, Sweden, Denmark & Finland) in Pakistan, have been Managing a team of 12 Resources in a Staff Augmentation Model delivering services across different opco’s distributed across multiple geographical location. The model is based on Staff, ensuring efficient deliveries as per contract. Was Hired as the recruit in the development team in 2012 and moved on to establish and lead Technical Team of the Augmentation division. Allente provides services across multiple technological platforms such as DTH (Satellite TV), Broadband, FWA, Streaming Services, & IPTV Solutions

• Ensuring software practices are aligned with Allente’s Enterprise Architecture.
• Project Management & Delivery è Scoping, Estimating, Costing & maintenance.
• Solution Architect and Designing solutions that address customer needs and helping business achieve their yearend goals.
• Responsible for Quarterly Resource Forecasting and ensuring a healthy headcount level in terms of back ups and workload.
• Responsible of Technical On boarding of new team members in order for them to be effective quickly.
• Responsible for ensuring high Engagement & Enablement of resources with the team.
• Ensuring a culture of Continuous Improvement Mindset.
• Periodic view of latest tools & Framework to ensure IT/Tech remain on the top to facilitate rapidly changing demands of business. Making sure that the code is refactored to adhere to the latest changes by planning the operational capacity of the team
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Agile Methodology (SAFe)

• Team follows SAFe methodology and delivers value in Program Increments for Improved time-to-market, greater team productivity, employee engagement, and better quality of products and solutions. I have been actively involved in the process specifically as a Scrum master, Technical Manager.
• Team Backlog – Define a list of prioritized items for implementation forteam as Scrum Master
• Planned PI/Operational Capacity of team members as Scrum Master
• Making sure the team and Program Board is upto date during PI Planning as Scrum Master
• Retrospective meetings after Sprints and major deliveries end
• Deliver solutions in Incremental fashion (Analyze, build, deploy cycle)
• DevOps Model (Dev, QA & Ops)

Enterprise Architecture & Transformations

• Started off with Web Services development in 2012.
• Helped in Establishing a Services Oriented Architecture using Oracle SOA Suite with Service Bus within Canal Digital in 2012
• Established a Mini Service Architecture in Allente Nordics in 2019

Open Culture, Values & Mindset

• Played an Instrumental role in establishing an open & healthy environment within the team by coaching & mentoring.
• Getting HR to help in delivering workshops on different topics involving behavioral development, upskilling and continuous improvement mindset and promoting a Here to Help culture.
• Promoting technical discussions with team by dedicating a space in Microsoft teams specifically for technical discussions and having weekly sessions
• Promoter of Equal opportunity and diversity in workforce. Working in a multicultural Organization with global workforce distributed across Europe & Asia.

Customer Experience & Centricity:

• Defining and improving Customer Journey on the Web and App Platforms (Customer Web, Sales Web and Allente App) as part of the Application Architecture & Design
• CSR Enablement via effective data representation in tables so they have required information during calls

Stake Holder Management

• From 2012 till present I have directly worked with Architects, Technical Managers and Directors and CXO’s in Telenor GSS, Allente Nordics, understanding the business goals and translating them into technological KPI’s and efficient Software deliverables.
• Drive business with external stake holders and partners such as Pay Ex (SwedBankPay), , Qualtrics , Hansen Technologies (Billing System), Netflix, TV2, HBO etc
• Good communication and relationship building skills
• Effective team representation in Scrum of Scrums as Scrum Master
• Taking part in release planning meeting with release Manager

Data Privacy & Security

• Designed an Application (Software) to comply with General Data Privacy Requirement (GDPR) regulations ensuring how we anonymize, store, use and cleanup customers personal data and his consent.
• Established a process to evaluate security risks via collaboration with test team and determining whether they can be ignored or require a fix.

Employee Development & Performance

• Creation of Development Plans on 3E model (Eductaion, Experience & Exposure)
• Providing Strength Based feedbacks Quartely/ Bi-Annually
• Trainings

Collaboration Tools for cross functional workflow

• Microsoft Teams, Jira, Confluence, Miro Board, Slack, Scrum , Kanban

Domain

• Billing , Digital Broadcasting

Projects

Order Process, CSR portal, External Provider Interface Component, NPS, Gateways (Web & Devices), Central Customer Base, Central product Master, Hospitality Management, Device Manager, Customer Web, Dealer Web, GDPR, Channel Manager, IPTV Distributors, Credit Card Payment Module, Order Confirmation, Provisioning etc

• Delivering on technical milestones along with team planned during start of Scrum
• Handling People Management of Backend team
• Mentored team members to enhance professional development and accountability in workplace.
• Helped with planning schedules and delegating assignments to meet service demands.
• Made hiring recommendations to increase company's productivity and profitability with quality workers, Ran the hiring lifecycle with HR
• Increased employee performance and job satisfaction to strengthen retention and engagement by reporting to Higher Management
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members and overseeing assignments to drive operational excellence using Kanban board.
• Planned, created, deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Established performance goals for employees and provided feedback on methods for reaching those milestones via catch up sessions
• Ensuring Technical Documentation is also being maintained
• Ensuring Domain Sharing and Back up creation is being done

• Interpreted clients' needs and introduced services to fit specific requirements.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Followed all company policies and procedures to deliver quality work.
• Created and delivered presentations to internal and external stakeholders to showcase work.
• Collaborated with internal departments to improve quality of work following development lifecycle.
• Devised and implemented processes and procedures to streamline operations.
• Evaluated Technical work of Peers via Code reviews.
• Conducted Knowledge sharing session with teams in order to impart domain knowledge

• Using the Common Object Model for schema design.
• Creation of WSDL for fulfillment of business requirements.
• Development of web services based on 3 tier architecture (Bpo,gsd,psd).
• Development of SOA webservices in BPEL based on the design document using Jdeveloper tool.
• Development of OSB web services based on design document for exposing to internal and external stakeholders.
• Conducted regular meetings with team to discuss issues, concerns and updates.
• Developed new Services to reduce turnaround time and deliver better Customer experience
• Worked with in Cross Functional Teams to deliver good quality services
• Took ownership of specific domain and handled new features, improvements, bug fixes of those domains.
• Documentation of all business and technical Knowledge.
• Proactive in technical R&D to improve development using bpel,osb.

• Understanding Domain
• Help establish SOA Architecture
• R&D on bpel, Oracle Service Bus
• Delivering Service to meet business requirements
• Trouble Shooting
• Bug Fixings

• Worked as a Business Support Officer
• Primary focus was on creating sql, stored procedures to handle the customer bases of Telenor
• Took Part in Scrum meetings

• Conducted stakeholder meetings with seniors in team to understand the requirements
• Planned work based on those requirements with Senior Peers
• Divided the project into smaller modules in order to achieve it with in the planned timeline.
• Learned about Drupal practices
• Trainings on Drupal with Peers
• Got awarded for Effective New Comer Award