Hi, I’m
Ryan Joyce
Dunstable,Bedfordshire
Summary
Two decades of customer facing retail experience
I am an encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building to enhance employee engagement and boost performance.
I'm a hardworking and passionate employee with strong organizational skills eager to secure a position where I can thrive and help an ambitious business grow. I'm always ready to help the wider team achieve company goals whether it be with hands on support or my 20+ years of retail experience
Overview
19
years of professional experience
4
years of post-secondary education
Work history
Jewson
Timber Support Manager
2021.04 - Current (5 education.years_Label & 2 education.months_Label)
Job overview
- Reporting directly to the Timber Category Director to support agreed category plan.
- Carry out range reviews and implement changes
- Supplier Engagement to enhance branch offer
- Project Management and delivery
- Trained and mentored staff to provide exceptional customer service
- Offer branches Sales Support and advice
- Supporting import in Customer Experience
- Advice and supervise branch standards are maintained
- Create Category Plans in line with objectives
- Explore new product opportunities
- Point of contact for suppliers wanting to trade
- Established and implemented effective training programs to maximise team performance.
- Competitor Analysis and Reporting
- Dealing with customer product complaints
- Monitored employee and customer interactions to assess quality of service.
James Jones & Sons Ltd
Senior Sales Executive
2019.07 - 2021.04 (1 education.year_Label & 9 education.months_Label)
Job overview
- I can supply references and a letter from the business to explain why this employment was short and confirming that I was successful in my time with James Jones.
- Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
- Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
- Implemented proven networking methods to build strong working relationships with clients and peers.
- Identified prospect needs and offered appropriate products and services.
- Applied exceptional customer service skills across all sales channels to engage prospects.
- Listened to customer problems, objections and concerns, offering tailored solutions.
Jewson
Timber Development Manager
2013.04 - 2019.07 (6 education.years_Label & 3 education.months_Label)
Job overview
- Coached internal teams to form new relationships within the new department to build a new timber team.
- Collaborated with cross-company departments to deliver upon Category plans.
- Influenced key decision-makers and established trust with stakeholders to land project successfully.
- Helped deliver multi-million pound improvement projects within the timber category via hands on support.
- Created a bespoke multi-level Timber training programme to improve employee knowledge.
- Support Category Managers plan and create category plans
EH Smith Builders Merchants
Timber Product Leader
2012.06 - 2013.03 (9 education.months_Label)
Job overview
- Re-Launched the timber and panel offer at the branch
- Re-wrote the timber price book to make the business competitive while improving margins
- Full range review and implementation
- Created an improved timber specialism
- New supplier options introduced
- Coaching & Mentored the team in timber operations
- Managed the profitability of the timber mill
- Responsible for timber and panel P&L
- Trained and performance-managed staff.
H.Butterfield Ltd
Manager
2005.03 - 2012.06 (7 education.years_Label & 3 education.months_Label)
Job overview
- Set up and opened the timber and panel department for the company from zero to an annual turnover of £2m in 5 years
- From one employee to twelve, becoming the leading timber merchant in the area
Education
Chartered Management Institute
Level 5 Leadership and Management Apprenticeship from Management
2022.02 - 2023.12 (1 education.year_Label & 10 education.months_Label)
Institute of Minerals, Mining and Materials IOM3
Level 3 Certificate in Wood Science and Timber Technology IOM3 - Distinction via TFT Wood Experts from Wood Science
2016.09 - 2018.02 (1 education.year_Label & 5 education.months_Label)
University overview
- Distinction (The first in Jewson history to achieve this grade)
City and Guilds
Learning and Development Diploma from Teaching
2014.09 - 2015.03 (6 education.months_Label)
Skills
- Training and development
- Employee management
- Technical support
- Team management
- Performance reporting
- Task delegation
- Customer service understanding
- Operational support
Interests
HOBBIES AND INTERESTS
, I am a father of two and most of my time is spent enjoying time with them and their hobbies. I love football, motor racing and combat sports with my daughter who captain's Luton Town Ladies U15's. I am very passionate about Children's Special Needs Education, their right for education and Adoption Services which I have had to learn since my adopted son arrived in 2014.
Languages
English
Advanced
Timeline
Chartered Management Institute
Level 5 Leadership and Management Apprenticeship from Management
2022.02 - 2023.12 (1 education.year_Label & 10 education.months_Label)
Timber Support Manager
Jewson
2021.04 - Current (5 education.years_Label & 2 education.months_Label)
Senior Sales Executive
James Jones & Sons Ltd
2019.07 - 2021.04 (1 education.year_Label & 9 education.months_Label)
Institute of Minerals, Mining and Materials IOM3
Level 3 Certificate in Wood Science and Timber Technology IOM3 - Distinction via TFT Wood Experts from Wood Science
2016.09 - 2018.02 (1 education.year_Label & 5 education.months_Label)
City and Guilds
Learning and Development Diploma from Teaching
2014.09 - 2015.03 (6 education.months_Label)
Timber Development Manager
Jewson
2013.04 - 2019.07 (6 education.years_Label & 3 education.months_Label)
Timber Product Leader
EH Smith Builders Merchants
2012.06 - 2013.03 (9 education.months_Label)
Manager
H.Butterfield Ltd
2005.03 - 2012.06 (7 education.years_Label & 3 education.months_Label)