Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Hi, I’m

Ryan Joyce

Dunstable,Bedfordshire
Ryan Joyce

Summary

Two decades of customer facing retail experience


I am an encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building to enhance employee engagement and boost performance.


I'm a hardworking and passionate employee with strong organizational skills eager to secure a position where I can thrive and help an ambitious business grow. I'm always ready to help the wider team achieve company goals whether it be with hands on support or my 20+ years of retail experience

Overview

19
years of professional experience
4
years of post-secondary education

Work history

Jewson

Timber Support Manager
04.2021 - Current

Job overview

  • Reporting directly to the Timber Category Director to support agreed category plan.
  • Carry out range reviews and implement changes
  • Supplier Engagement to enhance branch offer
  • Project Management and delivery
  • Trained and mentored staff to provide exceptional customer service
  • Offer branches Sales Support and advice
  • Supporting import in Customer Experience
  • Advice and supervise branch standards are maintained
  • Create Category Plans in line with objectives
  • Explore new product opportunities
  • Point of contact for suppliers wanting to trade
  • Established and implemented effective training programs to maximise team performance.
  • Competitor Analysis and Reporting
  • Dealing with customer product complaints
  • Monitored employee and customer interactions to assess quality of service.

James Jones & Sons Ltd

Senior Sales Executive
07.2019 - 04.2021

Job overview

  • I can supply references and a letter from the business to explain why this employment was short and confirming that I was successful in my time with James Jones.
  • Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
  • Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
  • Implemented proven networking methods to build strong working relationships with clients and peers.
  • Identified prospect needs and offered appropriate products and services.
  • Applied exceptional customer service skills across all sales channels to engage prospects.
  • Listened to customer problems, objections and concerns, offering tailored solutions.

Jewson​​​​

Timber Development Manager
04.2013 - 07.2019

Job overview

  • Coached internal teams to form new relationships within the new department to build a new timber team.
  • Collaborated with cross-company departments to deliver upon Category plans.
  • Influenced key decision-makers and established trust with stakeholders to land project successfully.
  • Helped deliver multi-million pound improvement projects within the timber category via hands on support.
  • Created a bespoke multi-level Timber training programme to improve employee knowledge.
  • Support Category Managers plan and create category plans

EH Smith Builders Merchants

Timber Product Leader
06.2012 - 03.2013

Job overview

  • Re-Launched the timber and panel offer at the branch
  • Re-wrote the timber price book to make the business competitive while improving margins
  • Full range review and implementation
  • Created an improved timber specialism
  • New supplier options introduced
  • Coaching & Mentored the team in timber operations
  • Managed the profitability of the timber mill
  • Responsible for timber and panel P&L
  • Trained and performance-managed staff.

H.Butterfield Ltd

Manager
03.2005 - 06.2012

Job overview

  • Set up and opened the timber and panel department for the company from zero to an annual turnover of £2m in 5 years
  • From one employee to twelve, becoming the leading timber merchant in the area


Education

Chartered Management Institute

Level 5 Leadership and Management Apprenticeship from Management
02.2022 - 12.2023

Institute of Minerals, Mining and Materials IOM3

Level 3 Certificate in Wood Science and Timber Technology IOM3 - Distinction via TFT Wood Experts from Wood Science
09.2016 - 02.2018

University overview

  • Distinction (The first in Jewson history to achieve this grade)

City and Guilds

Learning and Development Diploma from Teaching
09.2014 - 03.2015

Skills

  • Training and development
  • Employee management
  • Technical support
  • Team management
  • Performance reporting
  • Task delegation
  • Customer service understanding
  • Operational support

Interests

HOBBIES AND INTERESTS , I am a father of two and most of my time is spent enjoying time with them and their hobbies. I love football, motor racing and combat sports with my daughter who captain's Luton Town Ladies U15's. I am very passionate about Children's Special Needs Education, their right for education and Adoption Services which I have had to learn since my adopted son arrived in 2014.

Languages

English
Advanced

Timeline

Chartered Management Institute

Level 5 Leadership and Management Apprenticeship from Management
02.2022 - 12.2023

Timber Support Manager

Jewson
04.2021 - Current

Senior Sales Executive

James Jones & Sons Ltd
07.2019 - 04.2021

Institute of Minerals, Mining and Materials IOM3

Level 3 Certificate in Wood Science and Timber Technology IOM3 - Distinction via TFT Wood Experts from Wood Science
09.2016 - 02.2018

City and Guilds

Learning and Development Diploma from Teaching
09.2014 - 03.2015

Timber Development Manager

Jewson​​​​
04.2013 - 07.2019

Timber Product Leader

EH Smith Builders Merchants
06.2012 - 03.2013

Manager

H.Butterfield Ltd
03.2005 - 06.2012

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Ryan Joyce