Ruby Singh
Dubai /IMPZ
Summary
Dynamic and self-motivated professional seeking an entry-level position in the hospitality industry, eager to contribute to company growth while enhancing skills and knowledge. Proven expertise in guest relations and upselling products and services, coupled with an engaging demeanor that fosters positive customer interactions. Strong ability to articulate solutions and assist customers effectively, with a focus on conflict resolution. Committed to leveraging these skills in a collaborative environment that values exceptional service and teamwork.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Telephone Customer Service Representative
Hilton
Dubai
03.2024 - 11.2024
- Managed high-volume incoming calls, ensuring prompt resolution of customer inquiries.
- Provided exceptional customer support through effective communication and problem-solving techniques.
- Utilized CRM software to document interactions and track customer requests efficiently.
- Adapted quickly to changing policies and procedures, enhancing service delivery consistency.
- Collaborated with team members to streamline processes and improve response times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
Education
Bachelor of Arts - Bachelor of Arts
JP University
India2016
Skills
- Quick learner
- Calm under pressure
- Positive attitude
- Professional manner
- And managing contacts
- Strong analytical and problem-
- Solving skills
- Proficient in Microsoft Excel, Word
- And PowerPoint
- Knowledgeable in financial modeling
- And analysis
- Excellent communication and
- Individually
- Detail-oriented and highly organized
- Goal oriented
Accomplishments
- Microsoft Eord
- Microsoft exel
- Outlook
- Powerpoint
- Video Editing
- english cummunication
- socail plateform management
- Adobe animation 2021 ( 2D animation)
Certification
Bachelor of Arts
Institution: JP University
Year of Graduation: 2016
Basic Computer Course 2018
Basic English speaking course 2018
Additional Information
- Visa Status: Sponser Visa PERSONAL PROFILE
Languages
English
Intermediate
B1
Hindi
Bilingual or Proficient (C2)
Timeline
Telephone Customer Service Representative
Hilton
03.2024 - 11.2024
Bachelor of Arts - Bachelor of Arts
JP University