Ruba Hasan

• Company Overview: Company specializing in catering and event services, structured as a professional integration organization
• Led business development, expanding operations to over 9 points of sale
• Managed recruitment, training, and team leadership
• Designed and implemented offers, pricing strategies, and product innovations
• Developed strategic growth plans, marketing, and communication strategies
• Created professional integration programs supporting workforce entry and skill development
• Organized large-scale catering for corporate and private events
• Established partnerships with local institutions, businesses, and hospitality professionals
• Strengthened brand positioning in Lyon’s competitive food scene
• Company specializing in catering and event services, structured as a professional integration organization

• Restructure the Organization Chart and design the Workflow Chart according to the new departments and functions
• Conduct MBTI assessment and Job based evaluation for all current employees
• Conduct Change Management workshops for managers and their teams
• Create the HR policy in compliance with Turkish labor law and the best practices in HR management
• Advise the company strategically integrate effective HR processes, programs and practices into their daily operations
• Provide company with updated salary and job description information
• Design job applications and recruitment process
• Provide consultation and guidance to senior management and organizational partners in the interpretation of human resource management policies, procedures, programs and application of related government laws and regulations
• Design, development and implementation of innovative workforce retention programs
• Conduct TNA, Design and present orientation & training sessions
• Design employees evaluation process and system
• Interview candidates for the created functions as per the new structure
• Create Employee Service System
• Design the On-boarding and Orientation Process

• Company Overview: DMC F.Z., UAE
• Creating and Managing yearly training calendar for competencies development, behavioral, products, services and technical training
• Forecasting and reporting annual operating budget required for training activities and projects and managing training activities cost within allocated budget
• Identifying training and development needs through TNAs, appraisals and consultation with business partners
• Reviewing and assessing Training request forms and sourcing it through external vendors (when needed)
• Managing and maintaining the relationships with training institutes and suppliers
• Managing the delivery of training and development programs through in-house and outsourced instructors
• Evaluating trainers’ performance
• Evaluating training effectiveness and ROI
• Setting team and individual KPIs and PERSONAL DEVELOPMENT PLANS
• Managing induction and corporate culture programs
• DMC F.Z., UAE
• Key Projects: du competency Development Framework, School of Sales & Service at du, Leadership Program for VPs & SVPs (INSEAD), Emtyaz: Operation Transformation, External Systems training and managing the relations with systems owners, Finance National Qualifications, National Career Progression, UAE National Graduate Trainees (GTs) Program, Human Capital Sustainability Project

Key Projects and Missions

Training Consultant & Assessor, Dubai Police, General Department of Training

• Performing needs assessments for all departments, then participate in designing and facilitating training materials and programs.
• Choosing instructors for special training programs.
• Conducting Post assessment and evaluation to measure the training ROI and reporting to training managers
• Designing the certification process with International Institutes and Universities.
• Designing and Delivering Train the Trainer for in-house trainers
• Conducting Scope Studying to set up Dubai Police Training Management System

Dubai Civil Defence, Training Consultant

• Identify and assess training needs of staff by conferring with managers and supervisors and conducting surveys.
• Training Annual plan
• Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures.
• Evaluate training materials prepared by instructors, such as outlines, text, and handouts
• Select and assign instructors to conduct training.
• Periodically, evaluate training effectiveness.

ZADCO, CAMS Program, Training Consultant

Supporting CAMS specialists in conducting the evaluation for existing and new coaches, designing coaching hierarchy, designing coaching training programs for all levels, Choosing facilitators to deliver those levels and qualify the coaches to do their Assignments, designing certification process with ILM.

Training Management System TMS Specialist

Advising and counseling clients in setting up their training departments and training management systems, including TNA, Training planning and budgeting , hiring training specialists trainers and coaches, designing training packages and certification processes, delivering training courses, suggesting and designing not training based solutions, evaluation and assessment processes, and finally reporting and coordinating with management and HR.

Clients: RTA, CBD, DP WORLD, Dubai Business Women Council, Ministry of Interior KSA, DU, INAYA, ADEC.

• Setting up Training departments and recruiting Specialists and trainers
• Develop, implement, and monitor training programs within organizations
• Conduct orientation sessions
• Create brochures and training materials
• Develop multimedia visual aids and presentations
• Create testing and evaluation processes
• Evaluate needs of companies and plan training programs accordingly
• Conduct performance evaluations
• Provide companies with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
• Manage staff of classroom facilitators
• Provide leadership development education
• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management
• Assist with the development of strategic plans of clients
• Design Job Descriptions and Applications, create HR policies and recruitment processes, and conduct the interviews
• Main Projects: Recruiting 150 high level positions for Dubai Islamic Bank, Evaluating and Training all Sales & Customer Service Agents at Dubai, Abu Dhabi and AlAin branches for Al Hilal Bank, Evaluating and Training all Managers and their staff at Al Fujairah International Airport on Customer Service Mindset for Managers and Customer Service Excellence

• Develop a needs assessment process and create an instructional design process with appropriate delivery methods and post-training evaluation
• Recommend solutions for performance issues and potential areas of training
• Conduct training needs assessment and oversee the training function
• Manage key employee relations projects and initiatives that have strategic impact in the Bank
• Provide support to departments and branches managers in responding to personnel issues
• Teach managers new ways to resolve performance issues using the bank's performance management tools
• Administer bank service recognition program
• Coordinate efforts to insure the full utilization of all site training facilities, processes, resources, and equipments
• Develop a full package approach for all positions
• Manage, lead, motivate all training teams members
• Work closely with management, ensure that policies, programs and processes are developed, implemented, communicated, and consistently administered in compliance with the bank objectives

• Oversee the team of credit collectors
• Ensure that staff is meeting production goals, complying with the bank standards and local collection laws and generally performing the essential functions of their position
• Input data and creating spreadsheets showing the progress of the staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options
• Supervise and coordinate activities of workers engaged in collecting overdue payments
• Review delinquent account records to determine which customers must be contacted for collection of overdue accounts
• Organize collection work load according to degree and amount of delinquency and assign accounts to workers for collection
• Write letters and approve form letters for use in collection attempts
• Authorize or refer accounts to manager for repossession and legal actions against debtors
• Assist subordinates with collection activities in difficult cases
• Supervise and coordinate activities of clerical workers in related activities

• Pull entries from journals and post them to subsidiary and general ledgers
• Maintaining cash records
• Make sure that this minimum balance is maintained at all times
• Monitor the cash coming in and out of the bank and maintain the necessary records
• Prepare cash reports on a daily, weekly, and monthly basis and regularly submit them to management for scrutiny
• Formulate statements of the bank’s income and expenses
• Prepare financial statements at the end of the accounting period
• Gather all the tax details, make tax entries and maintain reports
• Make sure that the bank is working according to government regulations and is compliant with external auditing standards
• Work with external auditors who come in to examine the bank’s financial records, and prepare and post the entries to correct any error in the accounts
• Watch out for money laundering activities and take whatever steps necessary to prevent them