Roxana Naser Deen
Summary
Administrative Professional with a Master's degree in Civil Engineering (Ranked 1st in the program) and experience in administrative operations, financial coordination, and project support. Skilled in organizing workflows, maintaining records, and supporting efficient day-to-day operations. Research experience in Artificial Intelligence applications focused on data analysis. Strong communication and organizational skills with the ability to work effectively in team-based and international environments.
Overview
9
9
years of professional experience
Work History
Civil Engineer
TMS Consult
06.2023 - 11.2024
- Supervised project documentation and maintained accurate records to support administrative operations.
- Collected and analyzed operational data from field investigations to support reporting and decision-making.
- Compiled technical and administrative reports to support project monitoring and internal communication.
Engineering Tutor
05.2022 - 04.2023
- Provided personalized tutoring in engineering subjects, helping students improve their academic performance.
Administration Officer / Cashier
Al Hayat Hospital
04.2018 - 05.2022
- Promoted to Administration Officer and Cashier due to strong performance and reliability.
- Managed all administrative and cashier responsibilities during the evening shift as the sole administrative staff member.
- Improved appointment scheduling procedures, reducing client waiting time by more than 25%.
- Coordinated with local authorities and prepared detailed operational and financial reports for management.
- Processed billing, payments, and financial transactions while maintaining accurate financial records.
- Organized administrative records and ensured accurate processing of financial and patient documentation.
Junior Civil Engineer
Al Bayan Company
05.2017 - 03.2018
- Supervised construction activities to ensure compliance with safety standards and project timelines.
- Prepared Bills of Quantities, technical drawings, and project specifications.
- Introduced a documentation process that reduced paperwork by 75% and improved internal communication.
Insurance Agent
MAINS Insurance
10.2015 - 03.2017
- Built strong client relationships, increasing client retention and customer satisfaction.
- Consistently exceeded sales targets by 30% through strong client engagement and market awareness.
- Updated detailed client records and prepared policy documentation to support accurate account management.
Education
Master's Degree - Highway Transportation and Traffic Engineering
Lebanese University
Lebanon01.2024
BS - Civil Engineering
IUL
Lebanon01.2022
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Teams
- Engineering Software
Languages
Arabic (Native)
English (Fluent)
French (Basic)
Volunteer Work
Research candidate contributing to COVID-19 research through report preparation, data analysis, and research documentation.
Timeline
Civil Engineer
TMS Consult
06.2023 - 11.2024
Engineering Tutor
05.2022 - 04.2023
Administration Officer / Cashier
Al Hayat Hospital
04.2018 - 05.2022
Junior Civil Engineer
Al Bayan Company
05.2017 - 03.2018
Insurance Agent
MAINS Insurance
10.2015 - 03.2017
Master's Degree - Highway Transportation and Traffic Engineering
Lebanese University
BS - Civil Engineering
IUL