Ross McMahon

• Technical banking management of top tier clients across Finland, Sweden, Denmark, the UK, Ireland and the USA.

• Responsible for Cash Pools, Notional and physical spanning the globe, including both BNPP accounts and third party.

• Captain of quality ensuring the client experience meets the strong reputation of the bank.

• Ongoing periodic meetings with clients both virtual, and in person.

• Overseeing the clients global channels including Connexis, Swiftnet, Gateway and EBICs.

• Overseeing large value transactions and stepping in to ensure proper end-end management.

• Involvement in sensitive topics which are out of scope of role.

• Reviewing client activity to understand how to best aid their growth within their relevant industry by way of product solutions provided by the bank.

• Overseeing implementations within bank, not limited to Cash management, Global trade solutions, Global markets and loans.

• Involvement in deals requiring client requested NDAs due to insider information.

• Involvement in KYC process to ensure regulatory needs are met whilst respecting tight timelines.

• Dealing with highly sensitive topics where strong client management is needed due to banks decision of exit or refusal of product or service.

• Management of MNC business with GSCs and Credit rated 1 business groups.

• Strong communication with 200+ clients within the portfolio with strong preference of verbal/visual contact.

• Management of support teams in daily operations.

• Onboarding & Support for Corporate Clients to E Banking System covering Payments(unitary/bulk), Direct Debits, Cash Pooling.

• Providing Real-time Support & Guidance to Clients.

• Providing Training to New Clients & Users (online & face to face).

• Writing Procedures for the Department

• Training & mentoring new joiners

• Supporting Clients with onboarding and a/c opening.

• Managing the a/c opening process End-to-End.

• Always seeking to simplify the Client Journey.

• Participating in meetings with Senior Mgt for Client Acceptance.

• Developing procedures.

• Training new joiners.

• Maintenance of KYC Records.

• Proactively working with the internal Departments to solve blocking issues.

Understanding communications skills in an office.