Roshan Neehaul
Mahebourg
Summary
Hardworking leader with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Sociable Server offering 14 years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Harts Turkey Farm
Meredith
04.2024 - 10.2024
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new employees to perform duties.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
Restaurant Manager
Village Montana
Tignes
12.2023 - 04.2024
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Server
Harts Turkey Farm
Meredith
05.2023 - 12.2023
- Tasks/responsibilities: Provide excellent service to ensure satisfaction
- Greet customers and present menu
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Chef De Rang
village montana
Tignes
12.2022 - 04.2023
- Website link: www.etincelles.com
- Stars: 4 Stars
- Covers:350
- Tasks/responsibilities: Dispatch daily tasks, allocates working area to other chef de rang
- To ensure all tasks have been achieved before closing
- Sets up Tables and working area as per hotel standard
- Engaged each and every restaurant guest through effective communication and active listening skills, delivering exceptional service.
- Cleared away dishes, utensils and glasses when patrons finished eating and brought clean silverware for subsequent course.
Assistant Bar Manager
LUX Le Morne
12.2021 - 11.2022
- Website link:www.luxresorts.com
- Stars: 5 Stars
- Covers: 350 Covers
- Rooms: 150 Rooms
- Tasks/responsibilities: Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Resolved escalated customer complaints to maximize satisfaction
- Maintained detailed inventory of bar supplies and stocked work areas
- Interviewed, hired and trained staff to improve customer retention and bolster sales
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue
- Planned and updated menus to accommodate customer preferences, Name of property: Lux Le Morne
Food & Beverages Supervisor
LUX Le Morne
10.2021 - 12.2021
- Website link: www.luxresorts.com
- Stars: 5 Stars
- Covers: 350 Covers
- Rooms: 150 Rooms
- Tasks/responsibilities: Checking in on dining customers to enquire about food quality and service
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
- Monitoring the restaurant’s cash flow and settling outstanding bills
- Reviewing customer surveys to develop and implement ways to improve customer service.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Chef De Rang
Shandrani Beachcomber Resort
12.2019 - 01.2020
- Website link: www.beachcomber.com
- Stars: 5 Stars
- Covers: 600 To 700
- Rooms: 327 Rooms
- Tasks/responsibilities: Dispatch daily tasks, allocates working area to other chef de rang
- To ensure all tasks have been achieved before closing
- Sets up Tables and working area as per hotel standard.
- Engaged each and every restaurant guest through effective communication and active listening skills, delivering exceptional service.
- Cordially welcomed guests to restaurant and led patrons to seats.
- Cleared away dishes, utensils and glasses when patrons finished eating and brought clean silverware for subsequent course.
J1 Management Trainee
Barnsley Resort
Adairsville
09.2018 - 09.2019
- Website link: www.barnsleyresort.com
- Stars: 5 Stars
- Covers: 500 To 1000
- Rooms: 150 Rooms
- Tasks/responsibilities: Assisting management meeting
- Report and responding mail
- Opening and Closing of restaurant
- Monthly Inventory
- Check daily occupancy
- Grooming of staff
- Supervise all front and back of the house restaurant operations
- Train new recruits and provide ongoing training for all restaurants staff
- Manage restaurant staff work schedules
- Implement and manage new pool drink program
- Attend and resolve customer complains tactfully and in a professional way
- Resolved client issues by delivering excellent customer service and maintaining positive attitude
- Balanced cash drawer daily and performed all opening and closing duties
- Shadowed managers to gain understanding of organizational expectations and management techniques.
Chef De Rang
Shandrani Beachcomber
02.2016 - 01.2018
- Website link: www.beachcomber.com
- Stars: 5 Stars
- Covers: 600 To 700
- Rooms: 327 Rooms
- Tasks/responsibilities: Dispatch daily tasks, allocates working area to other chef de rang
- To ensure all tasks have been achieved before closing
- Sets up Tables and working area as per hotel standard.
- Cordially welcomed guests to restaurant and led patrons to seats.
- Cleared away dishes, utensils and glasses when patrons finished eating and brought clean silverware for subsequent course.
Waiter
Shandrani Beachcomber Resort & Spa
03.2013 - 01.2016
- Website link: www.beachcomber.com
- Stars: 5 Stars
- Covers: 600 To 700
- Rooms: 327 Rooms
- Tasks/responsibilities: Provide excellent service to ensure satisfaction
- Greet customers and present menu
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Room Service Waiter
Shandrani Beachcomber Resort
01.2010 - 06.2012
- Website link: www.beachcomber.com
- Stars: 5 Stars
- Covers: 600 To 700
- Rooms: 327 Rooms
- Tasks/responsibilities: Serves meals to guests in their room
- Carries silverware and food on tray
- Clearing of tray from guests room.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
Education
Barsmarts & Mixology -
pernold and ricard
08.2019
National Certificate -
Mauritius Institute Of Training And Development
Mauritius 07.2012
Cambridge School Certificate -
Mauritius Institute Of Training And Development
10.2007
Skills
- Point of Sale (POS) System Operations
- Wine Pairings
- Liquor, Wine and Food Service
- Banquets and Catering
- Team Leadership
- Staff Training
- Shift Scheduling
- Recruitment and Hiring
- Food and Beverage Service
- Cocktail Service
- Multilingual in french
Certification
1 Bartending
2
3
Languages
Timeline
Server
Harts Turkey Farm
04.2024 - 10.2024
Restaurant Manager
Village Montana
12.2023 - 04.2024
Server
Harts Turkey Farm
05.2023 - 12.2023
Chef De Rang
village montana
12.2022 - 04.2023
Assistant Bar Manager
LUX Le Morne
12.2021 - 11.2022
Food & Beverages Supervisor
LUX Le Morne
10.2021 - 12.2021
Chef De Rang
Shandrani Beachcomber Resort
12.2019 - 01.2020
J1 Management Trainee
Barnsley Resort
09.2018 - 09.2019
Chef De Rang
Shandrani Beachcomber
02.2016 - 01.2018
Waiter
Shandrani Beachcomber Resort & Spa
03.2013 - 01.2016
Room Service Waiter
Shandrani Beachcomber Resort
01.2010 - 06.2012
Barsmarts & Mixology -
pernold and ricard
National Certificate -
Mauritius Institute Of Training And Development
Cambridge School Certificate -
Mauritius Institute Of Training And Development
1 Bartending
2
3
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