Rosaria La Via
MONTPELLIER
Summary
Self-motivated Quality Assurance Analyst with outstanding oral and written communication skills. Expertise in test reporting and defect resolution. Solid background performing quality assurance testing and consultative services for customers.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Ivalua
08.2022 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Documented testing procedures for developers and future testing use.
- Kept scripts and test cases updated with current requirements.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Advised developers on problems with databases, performance and other issues.
- Authored and maintained well-organized, efficient and successful manual test cases
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
Multilingual Client Support Technician
Ivalua
06.2020 - 08.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Translated complex technical issues into digestible language for non-technical users.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Support Specialist
Booking.Com Call Center
06.2016 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered assistance in implementing and developing training programs.
Tour Leader
Découverte De L'Inde
02.2013 - 04.2016
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Guided groups of up to 20 people on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Education
M.D. - Applied Foreign Languages
Paul Valery University
Montpellier, France01.2012
Skills
- Bug Tracking
- Data Analysis
- Test Planning
- Test Case Development
- Deductive Reasoning
- Manual Testing
- Quality Assurance Controls
- Report Analysis
- Writing and Documentation Skills
- Project Management
- New Feature Testing
- Cross-Functional Team Collaboration
- Results and Deadline-Driven
Certification
Ivalua Academy Foundational Certification, Ivalua Intermediate Certification Diploma, Ivalua Advanced Certification Diploma
Hobbies
Passionate reader, curious and open minded globe-trotter
Languages
Italian
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Advanced (C1)
Portuguese
Intermediate (B1)
Timeline
Quality Assurance Analyst
Ivalua
08.2022 - Current
Multilingual Client Support Technician
Ivalua
06.2020 - 08.2022
Customer Support Specialist
Booking.Com Call Center
06.2016 - 06.2020
Tour Leader
Découverte De L'Inde
02.2013 - 04.2016
M.D. - Applied Foreign Languages
Paul Valery University
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