Summary
Overview
Work History
Education
Skills
Timeline
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Romeo Picod

Romeo Picod

Head Waiter / Bartender
Lyon

Summary

Dynamic Head Waiter with a proven track record at Star Ferry / Brasserie Le République, excelling in upselling techniques and guest relations. Enhanced operational efficiency and customer satisfaction through effective communication and complaint resolution. Skilled in training staff and optimizing sales, consistently promoting high-end menu items to elevate dining experiences.

Overview

1
1
year of professional experience
4
4
Languages

Work History

Head Waiter

Star Ferry / Brasserie Le République
07.2024 - Current
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Optimized table management by strategically seating guests based on reservation status and party size.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Worked as Bartender, making unique creations for customer's entertainment.

Education

Bachelor - Commerce, Company Strategy, Negociation

IUT NFC
Belfort, France
07-2026

Skills

Upselling techniques

Guest relations

Item promotion

Sales techniques

Cash handling

Complaint handling

Event planning

Restaurant software

Wait staff training

Timeline

Head Waiter

Star Ferry / Brasserie Le République
07.2024 - Current

Bachelor - Commerce, Company Strategy, Negociation

IUT NFC

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Romeo PicodHead Waiter / Bartender