Rocky Moraes

• Planning, organizing, and overseeing sports activities (Specifically for Football)
• Organize sports leagues, competitions, and fitness activities, including managing registrations, team formations, and rosters.
• Communicate regularly with athletes, parents, and staff about upcoming events, schedules, and updates.
• Oversaw coach salaries, pay rates and all other program budget aspects.

DMV License Verification:

• Conduct comprehensive checks on candidates' DMV driving records to ensure they hold a valid, unexpired license.
• Review records for any traffic violations, DUI offenses, suspensions, accidents, or other driving-related issues that could disqualify the candidate for the position.

Key Responsibilities:

• Respond promptly to customer inquiries via O2’s web chat platform.
• Provide accurate information regarding O2 products, services, billing inquiries, account details, and promotions.
• Troubleshoot technical issues, including device problems, network connectivity issues, and service disruptions.
• Process customer requests, such as changing plans, upgrading devices, or adding services, through the web chat interface.
• Meet or exceed established KPIs, including customer satisfaction (CSAT), first contact resolution (FCR), and average handling time (AHT).

Key Responsibilities:

• Provide technical assistance for HP products, including Monitors, , desktops, Laptops and software.
• Handle troubleshooting for hardware, software, and network-related issues.
• Assist customers via multiple channels such as phone, email and remote desktop support.
• Follow established HP procedures for issue resolution, product returns, and warranty claims.
• Escalate complex issues to senior technical staff or specialized teams while maintaining communication with the customer.

• Worked for O2 chat process to help the customers with their Sim only and pay monthly phone contracts.
• Handling customer inquiries, complaints, and service-related issues through chat messages.
• Helped customers to unlock their iPhone.