ROBINSON MASSEY

- Reorganised and designed the entire beverage inventory system, including the creation of daily inventory and requisition of all beverage products for banquets.

Assist in planning and organising banquet events, including weddings, conferences, meetings, and parties.

-Coordinate with other departments (kitchen, housekeeping, and AV teams) to ensure smooth operations.

Schedule and assign duties to ensure proper staffing during events.

Oversee the setup and teardown of banquet rooms according to event specifications.

Monitor and manage banquet supplies, including food, beverages, and equipment.

Ensure adherence to health, safety, and hygiene regulations.

Assist in creating post-event reports to evaluate the success of events and identify areas for improvement.

-Help with cost control measures, including managing food and beverage costs.

Support in billing and invoicing for banquet services.

enforce company policies and standard operating procedures (SOPs).

• With a proven track record of success in managing large-scale events and delivering exceptional service
• Strong leadership skills, able to effectively manage and motivate a team to ensure smooth execution of banquets and events
• In-depth knowledge of banquet operations, including menu planning, budget management, and vendor coordination
• Excellent communication and customer service skills, able to build strong relationships with clients and exceed their expectations
• Dedicated to maintaining high standards of quality and ensuring a memorable experience for all guests.

• Highly experienced banquet manager with over 10 years of proven success in planning and executing events for up to 500 guests
• Strong leadership skills, able to manage and motivate a team of staff to deliver exceptional service and ensure smooth operations
• Extensive knowledge of menu planning, food and beverage service, and event coordination to create memorable experiences for clients
• Detailed-oriented and organized with the ability to handle multiple tasks simultaneously while maintaining high-quality standards
• Excellent communication and interpersonal skills, able to build strong relationships with clients, vendors, and team members to ensure seamless event execution.

• O Analyse and plan restaurant sales levels and profitability
• O Organize marketing activities, such as promotional events and discount schemes
• O Prepare reports at the end of the shift/week, including staff control, food control and sales o Create and execute plans for department sales, profit and staff development
• O Maintained exceptional quality of all beverage services served to customers
• Helped to increase Guest Satisfaction Survey score from 75% to 86% o Recruit, train, manage and motivate staff.