Robbie Nixon-Herron
London,Greater London
Overview
8
8
years of professional experience
Work History
Night Manager
THE ARORA GROUP
Stansted
07.2024 - Current
- Oversee Front Office operations to maintain high standards
- Serve as a primary contact for regular and VIP Guests
- Complete Night Audit duties
- Maximise room occupancy at best rates using up-selling techniques
- Ensure proper procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel policy
- Represent senior management in their absence, taking full responsibility of the hotel
- Manage, record, and resolve issues or emergencies promptly
- Stay informed on hotel products, services, pricing, policies, and local area knowledge
- Adhere to security and emergency procedures, initiating when necessary
- Compile handover to Early staff / Duty Manager
- Attend training courses and support Night Team's development
- Follow policies when using front-of-house equipment and property management systems
- Conduct annual and mid-year appraisals with Team Members
- Perform Health and Safety checks and Night Walks
- Assist other departments as needed
- Knowledge of Opera
Night Duty Manager
Mercure Albrighton Hall Hotel
Shrewsbury
11.2022 - 06.2024
- To set up function suites and conference rooms as per the business
- Complete housekeeping duties in our public area's
- Prepare room service if required
- To conduct regular fire walks around the hotel ensuring all entrances are secure
- Run nightly admin tasks
- Log and coordinate early morning calls for guests
- Check in guests, with or without a prior reservation
- Check out early guests
- To be conversant with the Fire Evacuation procedures in the event of the fire alarm sounding
- To ensure all monies are handled correctly and ensuring that all room / main accounts charges are signed for
- Knowledge of Opera
- Covering the reception desk, dealing with enquiries by phone and face-to-face
- Dealing with problems arising in the night; if necessary transferring guests into a different room etc
- If there is a fire or emergency making sure that guests are evacuated safely
- Train staff to the complete expectations for the company
- Sort the team weekly rota’s
- Serve guest during the night - bar and food ordered
Team Leader
Shrewsbury
08.2020 - 10.2022
- Engaging with the general public
- Opening and closing the site
- Collaborating with the team to ensure tasks are completed efficiently
- Handling card and cash payments
- Answering and making phone calls
- Hosting children’s parties
- Checking in guests and managing bookings (parties, open jump sessions)
- Conducting equipment and safety maintenance checks
- Performing cafe/kitchen duties
- Conducting regular cleaning and maintenance checks
- Grounds maintenance
- Working in a leisure and retail environment
- Training new staff members
- Providing weekly progress updates for new employees
Crew Member
McDonald's
04.2018 - 03.2020
- 12 Months face to face customer experience
- Resolving customer complaints
- 100% effort to every task
- Cash/Card transactions
- Taking and processing orders correctly.
Nursery Assistant
Hodnet Pre-School
06.2017 - 06.2017
- Leading pre-school children's activities- Arts and Crafts and Nature Walks
- Assisting Pre-School Teachers with Day trips
- Reading with children
- Organizing outdoor activities such as Sports day
Education
Diploma - Travel & Tourism
Shrewsbury College
05.2020
GCSE -
The Grove School - Market Drayton
06.2018
BTEC -
Skills
- Front desk
- Inventory Control
- Leadership
- Kitchen experience
- Customer Service
- Schedule Management
- Microsoft Excel
- Operations Management
- Maintenance
- Data Entry
- Customer service (7 years)
- Preschool experience
Additional Information
- Willing to relocate: Anywhere
Timeline
Night Manager
THE ARORA GROUP
07.2024 - Current
Night Duty Manager
Mercure Albrighton Hall Hotel
11.2022 - 06.2024
Team Leader
08.2020 - 10.2022
Crew Member
McDonald's
04.2018 - 03.2020
Nursery Assistant
Hodnet Pre-School
06.2017 - 06.2017
Diploma - Travel & Tourism
Shrewsbury College
GCSE -
The Grove School - Market Drayton