Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Robbie Nixon-Herron

London,Greater London

Overview

8
8
years of professional experience

Work History

Night Manager

THE ARORA GROUP
Stansted
07.2024 - Current
  • Oversee Front Office operations to maintain high standards
  • Serve as a primary contact for regular and VIP Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates using up-selling techniques
  • Ensure proper procedures for accepting foreign currencies, credit cards, and cash in accordance with hotel policy
  • Represent senior management in their absence, taking full responsibility of the hotel
  • Manage, record, and resolve issues or emergencies promptly
  • Stay informed on hotel products, services, pricing, policies, and local area knowledge
  • Adhere to security and emergency procedures, initiating when necessary
  • Compile handover to Early staff / Duty Manager
  • Attend training courses and support Night Team's development
  • Follow policies when using front-of-house equipment and property management systems
  • Conduct annual and mid-year appraisals with Team Members
  • Perform Health and Safety checks and Night Walks
  • Assist other departments as needed
  • Knowledge of Opera

Night Duty Manager

Mercure Albrighton Hall Hotel
Shrewsbury
11.2022 - 06.2024
  • To set up function suites and conference rooms as per the business
  • Complete housekeeping duties in our public area's
  • Prepare room service if required
  • To conduct regular fire walks around the hotel ensuring all entrances are secure
  • Run nightly admin tasks
  • Log and coordinate early morning calls for guests
  • Check in guests, with or without a prior reservation
  • Check out early guests
  • To be conversant with the Fire Evacuation procedures in the event of the fire alarm sounding
  • To ensure all monies are handled correctly and ensuring that all room / main accounts charges are signed for
  • Knowledge of Opera
  • Covering the reception desk, dealing with enquiries by phone and face-to-face
  • Dealing with problems arising in the night; if necessary transferring guests into a different room etc
  • If there is a fire or emergency making sure that guests are evacuated safely
  • Train staff to the complete expectations for the company
  • Sort the team weekly rota’s
  • Serve guest during the night - bar and food ordered

Team Leader

Shrewsbury
08.2020 - 10.2022
  • Engaging with the general public
  • Opening and closing the site
  • Collaborating with the team to ensure tasks are completed efficiently
  • Handling card and cash payments
  • Answering and making phone calls
  • Hosting children’s parties
  • Checking in guests and managing bookings (parties, open jump sessions)
  • Conducting equipment and safety maintenance checks
  • Performing cafe/kitchen duties
  • Conducting regular cleaning and maintenance checks
  • Grounds maintenance
  • Working in a leisure and retail environment
  • Training new staff members
  • Providing weekly progress updates for new employees

Crew Member

McDonald's
04.2018 - 03.2020
  • 12 Months face to face customer experience
  • Resolving customer complaints
  • 100% effort to every task
  • Cash/Card transactions
  • Taking and processing orders correctly.

Nursery Assistant

Hodnet Pre-School
06.2017 - 06.2017
  • Leading pre-school children's activities- Arts and Crafts and Nature Walks
  • Assisting Pre-School Teachers with Day trips
  • Reading with children
  • Organizing outdoor activities such as Sports day

Education

Diploma - Travel & Tourism

Shrewsbury College
05.2020

GCSE -

The Grove School - Market Drayton
06.2018

BTEC -

Skills

  • Front desk
  • Inventory Control
  • Leadership
  • Kitchen experience
  • Customer Service
  • Schedule Management
  • Microsoft Excel
  • Operations Management
  • Maintenance
  • Data Entry
  • Customer service (7 years)
  • Preschool experience

Additional Information

  • Willing to relocate: Anywhere

Timeline

Night Manager

THE ARORA GROUP
07.2024 - Current

Night Duty Manager

Mercure Albrighton Hall Hotel
11.2022 - 06.2024

Team Leader

08.2020 - 10.2022

Crew Member

McDonald's
04.2018 - 03.2020

Nursery Assistant

Hodnet Pre-School
06.2017 - 06.2017

Diploma - Travel & Tourism

Shrewsbury College

GCSE -

The Grove School - Market Drayton

BTEC -

Robbie Nixon-Herron