RINKI RINKI
Customer Service & Operations Coordinator
Montreal
Summary
Customer-focused professional with strong experience in client service, sales support, and operational coordination. Proven ability to assist customers, resolve inquiries, and recommend suitable solutions in fast-paced environments. Skilled in CRM systems, Microsoft Office, and customer relationship management. Recognized for strong communication skills, attention to detail, and delivering positive customer experiences. Seeking to contribute to client satisfaction and operational excellence in a banking environment.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Receptionist & Inventory Coordinator
Lufa Farms
12.2021 - Current
- Managed front-desk operations and provided professional assistance to customers and internal teams.
- Maintained accurate records for inventory, deliveries, and stock levels.
- Coordinated with multiple departments to support daily operational efficiency.
- Performed data entry, documentation, and administrative support tasks.
- Assisted in training new employees on operational procedures and customer service standards.
Digital Marketing Associate
Famous Jewelers
06.2023 - 10.2024
- Manage customer interactions across digital platforms and respond to inquiries promptly to maintain strong client relationships.
- Analyze customer engagement data and trends to support promotional strategies and improve sales performance.
- Collaborate with management to support marketing campaigns that increase brand awareness and customer engagement.
- Maintain clear and professional communication with clients while resolving inquiries and providing product information.
- Assist in maintaining brand consistency and supporting store sales initiatives.
- Collaborated effectively with internal design teams on creative assets necessary for successful execution of various digital advertising campaigns.
Web Designer (Intern – Part Time)
Multimedia XP
02.2023 - 09.2023
- Designed digital marketing assets and website elements to enhance user experience and brand presentation.
- Assisted in website updates and content integration to improve usability and client engagement.
- Collaborated with team members to ensure projects were completed efficiently and met quality standards.
- Supported project coordination and documentation in a fast-paced work environment.
Customer Service Sales Representative
IO Solutions Contact Centre
11.2022 - 04.2023
- Assisted customers with account inquiries, service information, and product solutions while maintaining a high level of professionalism.
- Achieved sales targets by identifying customer needs and recommending appropriate products and services.
- Handled high volumes of inbound customer calls while maintaining accuracy and efficiency.
- Resolved customer concerns effectively, contributing to improved customer satisfaction and retention.
- Maintained accurate customer records and transaction details using CRM systems.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Education
High School Diploma -
Universal College of Montreal
Montreal 05.2001 -
Skills
Customer Service & Client Relationship Management
Financial Transaction Support
Cash Handling & Payment Processing
CRM knowledge
Sales & Cross-Selling Support
Problem Resolution & Conflict Management
Administrative & Operational Support
Microsoft Office (Excel, Word, Outlook)
Self motivation
Teamwork
Computer skills
Timeline
Digital Marketing Associate
Famous Jewelers
06.2023 - 10.2024
Web Designer (Intern – Part Time)
Multimedia XP
02.2023 - 09.2023
Customer Service Sales Representative
IO Solutions Contact Centre
11.2022 - 04.2023
Receptionist & Inventory Coordinator
Lufa Farms
12.2021 - Current
High School Diploma -
Universal College of Montreal
05.2001 -
LEADERSHIP & TEAM CONTRIBUTIONS
- Supported onboarding and training of new employees on operational systems and customer service practices.
- Contributed ideas to improve workflow efficiency and enhance customer experience.
- Maintained a positive and collaborative work environment during high-volume periods.
- Assisted team members to ensure smooth daily operations and service delivery.
AVAILABILITY
Available full-time, including evenings, weekends, and holidays.