Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Regan Turner

Kent

Summary

A motivational and dependable leader with demonstrated expertise in beauty services, product promotion and employee coaching. Excellent knowledge of retail products, including our trending focuses and animations. Commitment to enhancing business operations and team productivity. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Adept at working effectively unsupervised and quickly mastering new skills; with a history of meeting company needs with consistent and organized practices.

Overview

3
3
years of professional experience

Work History

Customer Experience Manager

Sephora LVMH
Kent
11.2024 - Current
  • Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
  • Drove customer escalations to resolution by engaging directly with clients, and educated all managers on applications such as Lovemeter and Zendesk for further resolutions.
  • Curated instructional videos for SOP implementations, alignment management on best practices, and audit compliance.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs, such as a Floor Leadership Coaching Form, to provide open feedback to managers and the team. Evaluate performance metrics, productivity, and the implementation of Sephora's attitude.
  • With interim responsibility as an Operations Manager due to store restructures, I have hands-on managed and overseen the implementation of stock, cash, and health and safety procedures.
  • Created incentive programs for employees to encourage higher levels of productivity.

Operations Supervisor

Sephora LVMH
London
11.2023 - 11.2024
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress. Displayed visual goals and weekly targets to ensure clear communication throughout the team.
  • Maintained accurate records of employee attendance and performance reviews.
  • Created processes for tracking inventory and supply levels in order to prevent stockouts or overstocking.
  • Assisted with the creation of effective job aids, such as replenishment checklists, and process documents, to support operations staff.
  • Prepared instructional materials, such as handouts and visual aids.

Services & Stage Manager

Seohora LVMH
Kitchener
07.2023 - 11.2023
  • Analyzed performance metrics of our KPIs to identify trends and recommend process improvements. Transformed the stores MultiWorld (Cross Link Selling) from 20% to 30% in order to increase market share across all axes.
  • Developed training programs for employees on best practices in customer service delivery for the entire District of North West, ON. Regular calls with other managers to assist in action plans to increase PSBA headcount in order to fulfill a high demand for services.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Created a safe, comfortable learning environment for students by establishing positive relationships with them.

Services Lead

Sephora LVMH
Milton
04.2022 - 06.2023
  • During my tenure, I developed and managed up to 20 PSBAs using the Roadmap to Success. Curating personal goals, and developing technique/artistry, service/selling.
  • Conducted regular meetings to brief employees about the Beauty Studio's success, coach them on opportunities, and announce sales goals.
  • Refined brand relationships by scheduling masterclasses for PSBAs, as well as in-store events.
  • Trained and mentored team members to achieve optimal performance and meet challenging business targets. Thereby sustaining Top 10 service fee revenue on the field report and continuous top placement in the district for utilization, sales, and revenue.

Skills

  • Strategic Planning
  • Video Editing
  • Training & Employee Development
  • Communication Skills
  • Analytical skills
  • Strong leadership

Accomplishments

  • Chosen to represent the UK in launch of Sephora Squad EME
  • Recognized in Sephora's global documentary Beauty & Belonging

Timeline

Customer Experience Manager

Sephora LVMH
11.2024 - Current

Operations Supervisor

Sephora LVMH
11.2023 - 11.2024

Services & Stage Manager

Seohora LVMH
07.2023 - 11.2023

Services Lead

Sephora LVMH
04.2022 - 06.2023

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Regan Turner