Reem Al Khadraa
Riyadh,Saudi Arabia
Summary
Restaurant operations manager with expertise in team leadership, cost control, and menu development. Demonstrated success in boosting customer service and staff training, resulting in increased sales. Skilled in inventory management and enhancing operational efficiency. Dedicated to continuous improvement in the hospitality sector.
Overview
12
12
years of professional experience
Work history
Restaurant Manager
Status Domino – King Saud University
Riyadh
01.2020 - 07.2025
- Manage daily operations in busy university restaurant.
- Achieved over 45% annual sales growth.
- Developed and mentored team members to improve service.
- Managed supply chain and reduced waste.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Developed relationships with suppliers for better inventory management.
- Coordinated events and parties to increase restaurant revenue.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
Restaurant Manager
Estabraq Company – Just Falafel Restaurant
Riyadh
01.2016 - 01.2020
- Led restaurant team and achieved 74% increase in sales.
- Developed menu and pricing strategy.
- Reduced operational costs while maintaining high quality.
- Innovated promotional strategies, raised brand awareness in local community.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
Restaurant Operations Manager
Estabraq Company – Just Falafel Restaurant
Riyadh
01.2014 - 01.2016
- Oversaw daily operations and coordinated between kitchen and service teams.
- Improved service quality and trained staff on performance standards.
- Implemented promotions that increased customer traffic.
- Conducted regular inventory audits, resulting in accurate stock management.
- Trained new employees to maintain high standards of service.
- Resolved customer complaints promptly ensuring repeat business.
Supervisor
Estabraq Company – Just Falafel Restaurant
Riyadh
01.2014 - 04.2014
- Managed cashier operations and customer service accurately and professionally.
- Handled daily cash procedures under high pressure.
- Monitored employee attendance records for maintaining discipline within the team.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Improved team efficiency by implementing new scheduling practices.
Skills
- Restaurant Operations Management
- Team Leadership
- Cost Control
- Menu Development
- Customer Service
- Staff Training
- Inventory Management
- Sales Growth
Languages
Arabic
Native
English
Upper intermediate
References
References available upon request.
Personal Information
- Date of birth: 1979
- Nationality: Moroccan
Timeline
Restaurant Manager
Status Domino – King Saud University
01.2020 - 07.2025
Restaurant Manager
Estabraq Company – Just Falafel Restaurant
01.2016 - 01.2020
Restaurant Operations Manager
Estabraq Company – Just Falafel Restaurant
01.2014 - 01.2016
Supervisor
Estabraq Company – Just Falafel Restaurant
01.2014 - 04.2014
Similar Profiles
MAY REFUGIOMAY REFUGIO
POST ANESTHESIA CARE UNIT NURSE at KING KHALID UNIVERSITY HOSPITAL-KING SAUD MEDICALPOST ANESTHESIA CARE UNIT NURSE at KING KHALID UNIVERSITY HOSPITAL-KING SAUD MEDICAL
Ahmad Khalid AlmansourAhmad Khalid Almansour
Assistant Consultant at King Saud University -University Medical CityAssistant Consultant at King Saud University -University Medical City
Al-hanouf Bin JubirAl-hanouf Bin Jubir
Human Resources Specialist at King Saud University University Medical CityHuman Resources Specialist at King Saud University University Medical City
Deborah Grace ArnocoDeborah Grace Arnoco
Shadow teacher/Behaviour therapist at Barrington Behavioural Health, LLCShadow teacher/Behaviour therapist at Barrington Behavioural Health, LLC
SAYER ALJOHANISAYER ALJOHANI
Head of Application Support at Council of Health Insurance (CHI)Head of Application Support at Council of Health Insurance (CHI)