Rebecca Lanfear
Trowbridge,United Kingdom
Summary
A dedicated professional with expertise in customer service excellence and claims negotiation, demonstrating strong financial acumen and computer literacy. Skilled in settlement negotiation and complaints management, leveraging interpersonal skills to enhance client satisfaction. Committed to advancing career goals by continuously improving service delivery and operational efficiency.
Overview
40
40
years of professional experience
Work history
Dressmaker
Self Employed
Merinchal, FRANCE
01.2013 - 12.2025
- Worked to fit, alter and repair garments as required.
- Created and modified many garments by hand and through the use of a sewing machine.
Chef De Cuisine
Adapei23
Aubusson, FRANCE
09.2019 - 01.2023
- Conduct daily checks on food quality and provide constructive feedback to kitchen staff to enhance service standards.
- Promote food and workplace safety by modelling best practices, minimising compliance issues.
- Ensure adherence to food safety and hygiene regulations, safeguarding customers and staff.
Agent Service Hospitalier
Ehpad La Louisiane
Pionsat, FRANCE
06.2015 - 05.2016
- Operated motorised equipment to clean hospital space, including refectory corridors and communal areas efficiently.
- Stored cleaning chemicals according to COSHH legislation to ensure safety.
- Applied food safety and HACCP principles to maintain hygiene standards in all areas.
- Cleaned assigned spaces to comply with schedule and client specifications.
- Collected and sorted garbage into waste plastic and recyclables for proper disposal.
- Counted stock and reordered domestic and cleaning supplies as necessary.
- Changed dirty linen and delivered it to laundry services for washing.
- Followed hygiene policies and safety procedures when cleaning and disposing of waste.
Claims Handler
Helphire Ltd
Bath, Avon
03.2002 - 03.2009
- Assisted in analysing claims submitted by policyholders to determine fulfilment of conditions reducing fraudulent claims.
- Supported adherence to legal requirements and customer quality standards to meet all performance targets.
- Facilitated resolution of complaints linked to claims, achieving acceptable outcomes for all parties involved.
- Collected essential information relevant to claims, including receipts and photographs, to verify validity and minimise fraud.
- Gathered necessary evidence such as valuations, receipts, and photographs for claim assessments.
- Coordinated payments for straightforward claims and escalated complex or high-value claims to department manager.
Call Centre Agent Vodafone
Vodafone corporate Ltd
Trowbridge, Wiltshire
02.2000 - 01.2002
- Utilised software databases, scripts, and tools during phone calls to assist resources.
- Streamlined communication with customers to better understand needs.
- Documented all phone interactions for record keeping and quality control.
- Adhered strictly to call centre schedules and targets for maximum efficiency.
- Exceeded call centre quotas and metrics by delivering value to customers and enhancing satisfaction.
- Recommended products or services to assist clients.
Bank Manager
Lloyds Bank Limited
Bath, Avon
07.1985 - 06.2000
- Strengthened client relations by supporting portfolio management and aiding in reducing branch bad debts.
- Assisted direct reports with customer account administration, contributing to annual target achievement.
- Evaluated payment activities using credit scoring to aid in risk identification and inform lending strategies.
- Delivered exceptional customer service across banking operations.
- Facilitated staff development through coaching and mentoring for improved compliance.
- Organised weekend staff cover, appointments, and security measures.
- Collaborated with departments to streamline procedures and reduce inefficiencies.
- Encouraged team excellence in service delivery.
- Assessed loan applications to mitigate potential risks.
- Resolved customer complaints swiftly, enhancing client retention.
- Enhanced customer satisfaction through prompt issue handling.
Education
Certificate De Specialisation De Cuisine En Collectivité - Chef
CFPPA
Ahun, FRANCEAssociation Chartered Institute Of Bankers - 8 Exams Relative To All Aspects of Banking
Universite of West of England
FiltonSkills
- Customer service excellence
- Computer literacy
- Claims negotiation and processing
- Financial acumen
- Settlement negotiation
- Interpersonal skills
- Complaints management
LANGUAGES
French, Fluent
Lived in France since 2010, Have obtained a Diplome d'Etat in 2022
Affiliations
- Walking
- Chotal Singing
- Crafting, knitting, crochet and lace making with bobbins
References
References available upon request.
Timeline
Chef De Cuisine
Adapei23
09.2019 - 01.2023
Agent Service Hospitalier
Ehpad La Louisiane
06.2015 - 05.2016
Dressmaker
Self Employed
01.2013 - 12.2025
Claims Handler
Helphire Ltd
03.2002 - 03.2009
Call Centre Agent Vodafone
Vodafone corporate Ltd
02.2000 - 01.2002
Bank Manager
Lloyds Bank Limited
07.1985 - 06.2000
Certificate De Specialisation De Cuisine En Collectivité - Chef
CFPPA
Association Chartered Institute Of Bankers - 8 Exams Relative To All Aspects of Banking
Universite of West of England