RAZA PERVAIZ
Islamabad
Summary
To secure dynamic position in a reputable organization to best utilize my interpersonal skills and knowledge, which I have learned during my educational and professional career so far.
Overview
5
5
years of professional experience
8
8
Certifications
Work History
Team Lead
Touchstone Communications
Islamabad
06.2023 - 11.2023
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Customer Service Representative
Touchstone Communications
6 2021 - 06.2023
- Managing incoming calls, Generating sales, Resolving customers queries
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Social Mobilization & Development Manager
Society for Relief and Development Local (NGO)
Islamabad
11.2018 - 12.2020
- Established communication with program participants and facilitated collaboration with partners delivering services to target populations.
- Conducted needs assessments in target communities, informing program design and implementation strategies.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Increased transparency in financial reporting by strengthening internal communication channels.
Education
Skills
Operations Management
Key Performance Indicators
Quality Control
Coaching and Mentoring
Performance monitoring
Operations Management
Websites
Certification
Women Empowerment for Sustainable Rural Development
Personal Information
- Domicile: Punjab
- CNIC Number: 34601-2658675-5
- Father's Name: Pervaiz Masih
- Date of Birth: 09/22/1995
- Nationality: Pakistani
- Marital Status: Single
- Religion: Christian
References
Will be furnished on demand
Timeline
Team Lead
Touchstone Communications
06.2023 - 11.2023
Social Mobilization & Development Manager
Society for Relief and Development Local (NGO)
11.2018 - 12.2020
Customer Service Representative
Touchstone Communications
6 2021 - 06.2023
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