Rawan Ahmad Khattab
Qurtubah, Riyadh
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams , including competitive offerings, pricing and market positioning.
Diligent Reservation Supervisor successful at establishing client relationships And directing cross-functional teams. And supervising 8 employees. Conducted sourcing, interviewing and staffing. Adapts to new environments and situations.
Overview
6
6
years of professional experience
Work History
Reservations Supervisor
Movenpick Hotel & Residences Riyadh
Riyadh
11.2021 - Current
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Worked closely with front desk to achieve full occupancy of property.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Supervised site investigations, reported issues and escalated those that required further assistance.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
- Increased operational efficiency by developing improved filing systems for confidential client records and reports.
- Delegated daily tasks to over [Number] employees to provide development opportunities.
- Negotiated manufacturing service agreements and quality standards.
Reservation Agent
Park Inn by Radisson Riyadh
Riyadh
12.2020 - 11.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
Reservation Sales Agent
Al Faisaliah Hotels
Riyadh
04.2019 - 01.2020
Food & Beverage Coordinator
Al Khozama Hotel
Riyadh
02.2018 - 04.2019
Project Coordinator
Heights Company
Riyadh
01.2016 - 01.2017
Sales Agent
Narcissus Hotels
01.2015 - 01.2016
Education
Bachelor of Psychology - Human Resource Management
King Saud University
Riyadh, Saudi Arabia 2013
Skills
- Strong Communication Skills Using Microsoft Office Professionally
- Ability to analyze and find solutions problem Time Management
- Hotel Accommodations
- Service Quality
- Customer Needs Assessments
- Blocking Assistance
- Staff Support
- Travel Reservations
- Operational Standards
- Customer Reservations
- Phone Etiquette
- Accommodation Planning
- Telephone Reservations
- Agent Assistance
- Office Meetings
- Loyalty Programs
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Reservations Supervisor
Movenpick Hotel & Residences Riyadh
11.2021 - Current
Reservation Agent
Park Inn by Radisson Riyadh
12.2020 - 11.2021
Reservation Sales Agent
Al Faisaliah Hotels
04.2019 - 01.2020
Food & Beverage Coordinator
Al Khozama Hotel
02.2018 - 04.2019
Project Coordinator
Heights Company
01.2016 - 01.2017
Sales Agent
Narcissus Hotels
01.2015 - 01.2016
Bachelor of Psychology - Human Resource Management
King Saud University
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