Rawade Kaylouh

• Customer service tasks :

Responding to clients inquiries by placing orders on Oracle system and performing follow-ups.

Informing the clients about new items that are back to inventory.

Providing solutions to any financial issue related to the customer's account by coordinating with the accounting department and the financial manager.

Filing complaints on CRM and following up on the issue with the concerned parties until fully resolved.

• Telesales and sales support tasks :

Reaching out to a list of clients on weekly basis, promoting the new items/offers and

Informing them about new procedures/services.

Backing up the sales department by boosting

The sales in order to reach the target.

• Provided individualized instruction to students based on their academic needs.
• Taught scientific subjects in English and French