Ratchanee Sangsadab
Ko Samui
Summary
Experienced in a fast-paced hospitality environment, with honed management and customer service skills. Expertise in handling guest relations, coordinating teams, and problem-solving for operational efficiency. Seeking a transition into a new field to leverage these transferable skills for value addition and driving success.
Overview
15
15
years of professional experience
Work History
Assistant Front Office Manager
TUI BLUE THE PASSAGE
03.2024 - Current
- Analyzed monthly revenues, including average check per room night for Spa and Room upselling
- Submitted weekly channel reports to TUI headquarters in Germany
- Updated allotments on travel agency vendor platforms
- Managed stop-sell and reopened allotments on TUI Destimo system
- Handled guest complaints and developed effective solutions
- Analyzed Guest Satisfaction Index (GSI) data to implement service improvements
- Coordinated wedding planning services
- Oversaw reservations process
- Managed relationships with Online Travel Agencies (OTAs)
- Prepared monthly summaries of hotel compensation costs
- Updated monthly action planning
- Served as Department Head, overseeing team operations
- Developed and implemented manning organization strategies
- Drove sales and marketing initiatives to increase revenue and brand awareness
Resort Assistant Manager
InterContinental Resort
10.2021 - 10.2022
- Supported overall front office operations, ensuring daily smooth operation
- Conducted training during low occupancy, promoting upselling
- Increased new memberships and improved member-level stays
- Ensured compliance with Sandbox, Test & Go programs
- Monitored Smauiplus.org, Costecha, and Thailand pass programs
- Controlled budget and analyzed monthly P&L statements to ensure financial stability and inform strategic decision-making
Business Owner
09.2019 - 09.2021
- Managed family business as an owner, making reservation, managine online
- Marketting i.e
- Facebook Ad and Youtube Ad (Google Ad)
Guest Experience Manager / Duty Manager (Pre-Opening Team)
Vana Belle A luxury Collection Resort
08.2015 - 08.2019
- Provided personalized service at Vana Belle A Luxury Collection Resort Koh Samui
- Managed guest complaints and ensured guest interactions met expectations and handled room allocation
- Coordinated with Marriott AMBs in Singapore for VIP members via email and specific system
- Highlighted potential guests, briefed the HOD team, and recorded incidents with action plans
- Coordinated with various departments and maintained GuestVoice scores
- Acted as Night Manager every 4 months
Assistant Guest Experience Manager (Pre-Opening Team)
Vana Belle A luxury Collection Resort
05.2014 - 07.2015
- Summarized pre-arrival guest preferences, including loyalty and non-loyalty members
- Handled guest complaints, resolved issues
- Maintained records with action plans at Vana Belle A Luxury Collection Resort Koh Samui
Front Office Shift Leader (Pre-Opening Team)
Vana Belle A luxury Collection Resort
07.2013 - 04.2014
- Led shifts, managed check-in/out, and handled cash at Front Office
- Addressed guest requests, performed Concierge tasks as needed, with support from Receptionists
GSA & Concierge (Pre-Opening Team)
Vana Belle A luxury Collection Resort
10.2012 - 07.2013
- Handle guest requests, provide property information, and ensure guest satisfaction
- Follow safety protocols, maintain professionalism, and assist team in achieving common goals
Operator & Receptionist
Centara Grand Beach Resort Samui
04.2010 - 10.2012
- Proficient in answering internal and external calls with courtesy and precision, including call screening
- Maintained detailed daily reports for telephone charges and costs
- Demonstrated ability to coordinate with housekeeping for thorough minibar checking during check-out procedures, ensuring accuracy and efficiency
- Greeted guests warmly, offering assistance and escorting them to their rooms
- Conducted room orientations to enhance guest experience and satisfaction
Education
Bachelor degree - Tourism and Hotel Management
Mahasarakham University
01.2007
Skills
- Demonstrate strong leadership abilities in high-pressure environments
- Lead teams effectively to achieve organizational goals
- Exhibit excellent problem-solving skills, quickly identifying and resolving complex issues
- Apply critical thinking to analyze situations and develop innovative solutions
- Maintain emotional control in challenging situations, ensuring professional conduct
- Utilize emotional intelligence to manage interpersonal relationships effectively
- Demonstrate ability to take quick, decisive actions in dynamic work environments
- Adapt swiftly to changing circumstances and priorities
Software
Office Pack English
PMS - GALAXY
PMS - Epitume
PMS -Lightspeed
Timeline
Assistant Front Office Manager
TUI BLUE THE PASSAGE
03.2024 - Current
Resort Assistant Manager
InterContinental Resort
10.2021 - 10.2022
Business Owner
09.2019 - 09.2021
Guest Experience Manager / Duty Manager (Pre-Opening Team)
Vana Belle A luxury Collection Resort
08.2015 - 08.2019
Assistant Guest Experience Manager (Pre-Opening Team)
Vana Belle A luxury Collection Resort
05.2014 - 07.2015
Front Office Shift Leader (Pre-Opening Team)
Vana Belle A luxury Collection Resort
07.2013 - 04.2014
GSA & Concierge (Pre-Opening Team)
Vana Belle A luxury Collection Resort
10.2012 - 07.2013
Operator & Receptionist
Centara Grand Beach Resort Samui
04.2010 - 10.2012
Bachelor degree - Tourism and Hotel Management
Mahasarakham University
Similar Profiles
Korawan SatitwittayakulKorawan Satitwittayakul
Sales and Marketing Management at Tui Blue The Passage SamuiSales and Marketing Management at Tui Blue The Passage Samui
ANTONY MSEMWAANTONY MSEMWA
Store Manager and Store Supervisor at Tui Blue Bahari ZanzibarStore Manager and Store Supervisor at Tui Blue Bahari Zanzibar
Mikail TuncMikail Tunc
Photographer at TUİ Blue sanatorium barut Fethiye hotel - UNİCORNPHOTOPhotographer at TUİ Blue sanatorium barut Fethiye hotel - UNİCORNPHOTO