Raphaela S Sulley
Baltimore
Summary
I’m a motivated and self-driven Political Science major with a strong passion for politics, government, and social impact. Throughout my academic journey, I’ve developed solid skills in research, data analysis, and critical thinking, and I’m comfortable analyzing complex political issues and presenting clear, well-supported arguments. I am a quick learner and highly organized, with the ability to manage multiple tasks and meet deadlines efficiently. Whether working independently or as part of a team, I bring enthusiasm and dedication to everything I do.
Overview
2
2
years of professional experience
Work History
Concierge
Maple Ridge Memory Care
07.2023 - Current
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Trained new concierge staff, ensuring consistent high level of service across team.
- Handled customer complaints to satisfy and retain guests.
Education
Bachelor of Arts - Political Science And Government
Morgan State University
Baltimore Maryland 05-2028
High School Diploma -
South Burlington Highschool
South Burlington 06-2023
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Drive)
- Cross-Functional Collaboration
- Critical Thinking
- Efficiency
- Flexibility
- Punctual
- Data Entry
Timeline
Concierge
Maple Ridge Memory Care
07.2023 - Current
Bachelor of Arts - Political Science And Government
Morgan State University
High School Diploma -
South Burlington Highschool
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