Ramy Abou Nader

Managed all Global Workplace projects efficiently

Built and managed the projects road map, ensuring effective project planning.

Ensured good project delivery for this scope.

Served as the primary contact for all matters related to Workstation projects, architecture, and standards.

Ensured smooth transition to Run teams by providing necessary materials and process.

• Administer direct daily support to 350 employees, identify and solve users various problems
• Ensure business continuity after Beirut blast disaster and facilitate a smooth work from home experience during country lockdown
• Provide superior end-user experience by suggesting and implementing enhancements
• Handle and perform quality verification on all end-user services and devices
• Actively participate in the business system development with the business solution architect
• Maintain and control the spare consumables stock and oversee end-user platform usage cost
• Manage Citrix StoreFront via Citrix Director
• Install, implement and manage FollowMe/Ysoft printing solution
• Collaborate with the group's project manager to evaluate and monitor projects completion, cost, issues and risks
• Monitor business systems usage and performance
• Set-up and configure company antivirus (Kaspersky, TrendMicro/ApexOne).

• Provided close-range technical support for VIP users.
• Diagnosed and resolved hardware and software incidents.
• Installed, configured, and maintained computer equipment including computers, printers, peripherals and mobile devices ( Android and IOS)
• Empowered VIP users by offering training and assistance with computer tools.
• Managed requests and incidents using the ticketing system (Service NOW).
• Collaborated with IT teams to resolve complex issues.
• Documenting procedures and solutions implemented.
• Participated in workplace projects focused on VIP users.

• Design and manage the Network (Lan and Wireless)
• Administer and support the ProNote grading and scholar life system
• Deliver direct support and maintenance to end-user platforms and devices
• Collaborate on the design and enhancement of end user experience
• Initiate change for superior practice
• Handle and monitor the spare consumables stock
• Supervise end-user platform usage costs
• Organize and provide end-user trainings centered on user needs or systems implementations and enhancements
• Ensure the filling of official forms for the MEHE (Minister of Education & Higher Education) and the CRDP (Center for Educational Research and Development).

• Guided and assisted students through the use of Sun Microsystem app
• Insured helpdesk support role.

• Undertook software and hardware repair
• Established budget planning and store management
• Ensured client satisfaction and loyalty.