Rajashaker reddy Thamira
Newcastle upon Tyne,United Kingdom
Summary
Business and management professional with expertise in academic support for undergraduate students through effective tutoring and mentoring. Proven operational and project management skills, leveraging market research insights to improve learning experiences. Skilled in simplifying complex topics to enhance student comprehension and success. Committed to advancing a career in education focused on promoting student growth and engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Assistant Store Manager
Hala group
Newcastle upon Tyne, United Kingdom
01.2022 - 12.2025
- Honoured as Best Employee of Year 2023 for exceptional service delivery and leadership skills.
- Enhanced daily store operations via effective management of staff and inventory.
- Resolved customer issues promptly, ensuring satisfaction in dynamic setting.
- Monitored sales and performance metrics, leading to consistent surpassing of targets by team.
Private tutor
Operations management & project management
Hyderabad, India
10.2017 - 08.2021
- Taught undergraduate courses in operations and project management for 40 students achieving 70 % marking & high student feedback .
- Developed course curriculum , lesson plans, and case studies to meet academic standards.
- Guided students through practical projects and industry analyses to apply theoretical knowledge.
- Conducted seminars and workshops to enhance learning experiences and engagement.
- Evaluated student performance and provided constructive feedback for career development.
- Coordinated academic planning and exam preparation for optimal course delivery.
Project Analyst
KANTAR
Hyderabad, India
09.2020 - 08.2021
- Managed global tracking and ad-hoc market research studies, overseeing client briefings to project closure involved in 40 plus projects simultaneously.
- Designed questionnaires and coordinated fieldwork execution to ensure accurate data collection.
- Utilised Dimensions (IBM) and Nfield Manager for survey programming and sample management.
- Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
- Delivered impactful insights and comprehensive reports, addressing client needs effectively.
- Contributed to continuous process improvements, enhancing project efficiency and data quality.
Customer Support Associate
Future groups
Hyderabad, India
03.2017 - 05.2018
- Resolved customer inquiries and complaints across various channels in timely manner. Everyday almost 250 queries solved with 100 % satisfaction.
- Maintained accurate CRM records to ensure data integrity and enhance customer satisfaction.
- Supported sales teams by managing order information and facilitating customer-facing activities.
Education
Master of Science - Business and management with advance practice
Northumbria University
Newcastle Upon Tyne 01.2022 - 05/2024
Diploma in management - Business and management
Aurora business school
India 08/2017 - 09/2020
Bachelor of Business Administration - Management
Bharathiar university
India 08/2014 - 03/2017
Skills
- Operations management
- Quality management
- Process improvement
- Curriculum development
- Student mentoring and evaluation
- Academic research
- Market research operations
- Project lifecycle management
- Stakeholder communication
- Questionnaire design
- Fieldwork briefing and execution
- Team coordination and leadership
- Qualitative and quantitative analysis
- Data quality assurance
- Presentation development
- Client relationship management
- IBM Dimensions and Nfield Manager
- Microsoft Office Suite (Excel, PowerPoint, Word)
- CRM tools
- Data visualisation
- Project management tools
Certification
- Design Thinking: Customer Experience
- Marketing Foundations: Market Research (2015)
- Market research foundations
- Marketing Foundations: Qualitative Research (2016)
- Surveys and questionnaires for UX projects
Awards
Best Employee of the Year 2023 – Hala Group (Domino's)
Availability
Immediately Available | Full-time | Right to Work in the UK.
Timeline
Assistant Store Manager
Hala group
01.2022 - 12.2025
Master of Science - Business and management with advance practice
Northumbria University
01.2022 - 05/2024
Project Analyst
KANTAR
09.2020 - 08.2021
Private tutor
Operations management & project management
10.2017 - 08.2021
Customer Support Associate
Future groups
03.2017 - 05.2018
Diploma in management - Business and management
Aurora business school
08/2017 - 09/2020
Bachelor of Business Administration - Management
Bharathiar university
08/2014 - 03/2017