Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Rahma Lafhej

saint nazaire en royans

Summary

Dynamic customer service professional with extensive experience as a flight attendant and event host , excelling in conflict resolution and safety compliance. Proven ability to enhance passengers and guests satisfaction through effective communication and active listening. Recognized for adaptability and teamwork, consistently delivering exceptional service in high-pressure environments. Multilingual proficiency further enriches customer interactions.

Overview

17
17
years of professional experience

Work History

Sales Agent

esso
France
03.2024 - Current
  • Assisted customers in selecting appropriate products or services for their needs.
  • Analyzed customer feedback to identify areas of improvement in product offerings.
  • Performed regular follow-ups with clients to ensure satisfaction with purchases.

Boat Crew Member

le royans vercors
France
03.2023 - 10.2024
  • welcoming our guests and host the cruise with commentary and informations about the region .
  • Respond to emergency situations quickly and calmly, while maintaining a professional demeanor.
  • Checked life jackets regularly for any signs of wear or damage.
  • Managed onboard communications between passengers and crew members.
  • Provide customer service to guests, including instruction on safety protocols.

Customer Service Cashier

castorama
France
01.2023 - 03.2023
  • Assist customers locating merchandise in the store.
  • Process credit card transactions accurately and efficiently.
  • Provide informations on company policies, warranties, financing options and other related matters.
  • Resolve customers complaints in a professional manner.
  • Handle customer complaints and concerns promptly, escalate complex issues to direct supervisor for quick resolution.

Cabin Crew Member

saudi arabian airlines
Saudi Arabia
01.2013 - 07.2022
  • Greet passengers and provide assistance with boarding, seating and stowing of carry-on luggage.
  • Perform cabin checks throughout the flight to ensure passengers comfort and safety .
  • Assist passengers with inquiries regarding in-flight services, such as meals options and entertainment selections.
  • Follow company regulations and rules promoting safe environment for both travelers and employees.
  • Anticipate the needs of passengers to enhance comfort and promote enjoyable flight.

Cabin Crew Member

air atlanta icelandic
Saudi Arabia
01.2011 - 01.2013
  • Greet passengers and provide assistance with boarding, seating and stowing of carry-on luggage.
  • Perform cabin checks throughout the flight to ensure passengers comfort and safety .
  • Assist passengers with inquiries regarding in-flight services, such as meals options and entertainment selections.
  • Follow company regulations and rules promoting safe environment for both travelers and employees.
  • Anticipate the needs of passengers to enhance comfort and promote enjoyable flight.

Event Hostess

gilem+agency
Tunisia
01.2008 - 12.2010
  • Assist in managing registration tables and distributing name tags as needed.
  • Organize seating arrangements in accordance with specified criteria such as VIP status or dietary preferences.
  • Greete our guests upon arrival, provide them with informations about the event and direct them to their seats.
  • Respond quickly to customer complaints or concerns in a polite and professional manner.

Education

Boat Deckhand

Les Catalins
Montelimar France
02-2023

Top 5 Excellence Service

Saudia Airlines Training Center
Saudi Arabia
09-2019

International Airlines Crew Center
Tunisia
09-2010

High School Diploma -

Marsa Saada
Tunisia
09-2007

Associate of Arts -

Fine Arts University
Tunisia

Skills

  • customer service excellence
  • Safety procedures compliance
  • Conflict resolution
  • Communication skills
  • Adaptability
  • team work
  • Multilingual proficiency
  • Active listening

Affiliations

  • darts club memeber
  • wild camping

Languages

Arabic
First Language
French
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Italian
Elementary (A2)
A2

Timeline

Sales Agent

esso
03.2024 - Current

Boat Crew Member

le royans vercors
03.2023 - 10.2024

Customer Service Cashier

castorama
01.2023 - 03.2023

Cabin Crew Member

saudi arabian airlines
01.2013 - 07.2022

Cabin Crew Member

air atlanta icelandic
01.2011 - 01.2013

Event Hostess

gilem+agency
01.2008 - 12.2010

Boat Deckhand

Les Catalins

Top 5 Excellence Service

Saudia Airlines Training Center

International Airlines Crew Center

High School Diploma -

Marsa Saada

Associate of Arts -

Fine Arts University

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Rahma Lafhej