RAHILA BABANOOR/HAMIAUX
Rueil-malmaison
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, well-organized administrative with 22 years' experience, with talent for coordinating guest services.
Well presented with warm personality and exceptional customer service skills, working well under pressure with the ability to remain calm and focused on client service, shares expertise with others, helpful and constructive attitude at all times,flexible,quick learner, ability to adapts to new procedures, systems and tools.
Looking for a new role where hard work and dedication will be highly valued.
Overview
30
30
years of professional experience
Work History
Lead Reception Manager / FRONT DESK OFFICE
JP MORGAN CHASE BANK
14 PLACE VENDOME
04.2001 - Current
- People management responsibilities/1st class reception and client facing services
- To manage room reservations ensuring that the team are processing all enquiries accurately
- Leading, monitoring, motivating and inspiring the team; providing guidance and support
- To ensure that all reception staff are trained and are fully conversant with all aspects
- Managing team organization, monthly Planning/team vacations
- Reporting for catering manager For (BRM), Each month, comparing every two months and year, food & beverage consumption as well as client visitors with Graphite chart.
- Enroll newcomers into the onboarding process and screened and vetted (FADV) sub-contractor/contingent worker
- Control access card/approval via smart access for building access
- Unregistered guest Report, Controlling Reception task and reporting/KPI each month.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provide support for AV/Zoom sharing docs via VDI/Laptop if needed
Receptionist
Castile Sofitel Demeure Hotel
Paris
01.2001 - 03.2001
- Greeted visitors and provided them with assistance.
- Check-in & check -out
Receptionist/Training
Hotel Baltimore Paris Sofitel
Paris
11.2000 - 12.2000
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
Employed
South African Embassy
Paris
01.1994 - 12.1998
- Reception/Switchboard/ Support for the personal effects of the Ambassador./Assistant of Protocol for official events.
Education
Certificate - Knowledge of The Hotel Systems
ASSFORMED PARIS
ParisCertificate - Team Management
Ecole Française- Ops
Paris 75018Certificate - Civilization And French Language
NANTERRE UNIVERSITY
NANTERREGCE A/L -
SAINT JOSEPHS GIRLS SCHOOL NUGEGODA SRI LANKA
Skills
- Teamwork
- Customer service,Problem-Solving
- Multiservice, EMS-Booking Reservation
- Word-Excel-Powerpoint
- Training and Orientation
- Greeting and Seating Clients
- Service Coordination
Languages
sinhalise
First Language
English
Advanced (C1)
C1
French
Advanced (C1)
C1
Malay
Proficient (C2)
C2
Dutch
Elementary (A2)
A2
Additional Information
- Travailing
- Reading
- sewing& hand creation
Timeline
Lead Reception Manager / FRONT DESK OFFICE
JP MORGAN CHASE BANK
04.2001 - Current
Receptionist
Castile Sofitel Demeure Hotel
01.2001 - 03.2001
Receptionist/Training
Hotel Baltimore Paris Sofitel
11.2000 - 12.2000
Employed
South African Embassy
01.1994 - 12.1998
Certificate - Knowledge of The Hotel Systems
ASSFORMED PARIS
Certificate - Team Management
Ecole Française- Ops
Certificate - Civilization And French Language
NANTERRE UNIVERSITY
GCE A/L -
SAINT JOSEPHS GIRLS SCHOOL NUGEGODA SRI LANKA
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