Rachel Nzinga Mangweji
Boston,MA
Summary
Motivated and detail-oriented professional with extensive experience in customer service, administrative support, and project coordination. Adept at problem-solving, multitasking, and providing exceptional customer service in diverse environments. Proficient in Microsoft and Google Suites, with strong organizational and interpersonal skills. Eligible for work-study funding.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Abbe Glasses Online Store China
01.2021 - 05.2024
- Delivered exceptional customer service by resolving inquiries, managing high call volumes, and maintaining professionalism under pressure.
- Processed and tracked customer issues to ensure timely resolution, collaborating with cross-functional teams when necessary.
- Managed and serviced over 100 new accounts, consistently exceeding performance metrics.
- Gained expertise in customer relationship management, problem-solving, and effective communication.
Online French Teacher
French made easy school china
03.2020 - 12.2020
- Conducted online classes for a diverse group of learners, fostering a collaborative learning environment.
- Tailored lesson plans to address individual student needs, enhancing engagement and understanding.
Registration Officer
Jiangsu university annual life builder's conference
09.2014 - 09.2015
- Streamlined registration processes by implementing efficient digital systems and reducing paperwork.
- Welcomed as many as 200 students during the conference, directing to appropriate departments within facility and coordinating assistance with transportation.
- Demonstrated organizational skills and attention to detail in managing logistics and participant queries.
Sale Associate
Nzinga fils Store Congo
06.2012 - 12.2012
- Built relationships with customers to encourage repeat business.
- Managed approximately 50 incoming calls , exchanges and refunds in accordance with store policy.
- Maintained a calm demeanor in high-stress environments, showcasing exceptional interpersonal skills.
Intern
Snel Congo
06.2010 - 09.2010
- Assist with relay and control design, work with computer software streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Sorted and organized files, spreadsheets, and reports.
Education
MBA - Business Administration And Management
Jiangsu Univeristy
06-2021
Bachelor of Science - Civil Engineering
Jiangsu University
06-2018
Skills
- Technical Proficiency: Microsoft Office Suite, Google Workspace, CRM tools
- Soft Skills: Time management, attention to detail, active listening, teamwork, adaptability
- Customer Service: Problem resolution, effective communication, conflict management
Accomplishments
- Participated in numerous academic and professional conferences, including the 6th Sino-Foreign Postgraduate Research Forum and National Innovation Contest for Intelligent Construction and Management.
- Organized and contributed to university events, fostering a sense of community and collaboration among participants.
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Chinese (Mandarin)
Upper intermediate (B2)
Timeline
Customer Service Representative
Abbe Glasses Online Store China
01.2021 - 05.2024
Online French Teacher
French made easy school china
03.2020 - 12.2020
Registration Officer
Jiangsu university annual life builder's conference
09.2014 - 09.2015
Sale Associate
Nzinga fils Store Congo
06.2012 - 12.2012
Intern
Snel Congo
06.2010 - 09.2010
Bachelor of Science - Civil Engineering
Jiangsu University
MBA - Business Administration And Management
Jiangsu Univeristy
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