Rachel Manzi
Clermont-Ferrand
Summary
Highly self-motivated Operations Manager who excels in cultivating collaboration with stakeholders, area leaders, and staff to streamline processes and enhance cost efficiency. Demonstrates strong organizational skills and a keen attention to detail, with a solid track record of achieving business targets. Possesses in-depth knowledge of operational and budget management techniques.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrations and Operations Manager
Hence Technologies LTD
Kigali
09.2020 - 12.2023
- Spearheaded initiatives to optimize resource allocation using project management tools, resulting in a 15% increase in overall operational efficiency
- Implemented a comprehensive orientation program for new staff, ensuring a quick and efficient onboarding process, and resulting in a 30% reduction in learning curves
- Continuously led cross-functional teams in process improvement projects, utilizing continuous learning methodologies and process mapping tools, achieving a 20% reduction in processing time and enhancing team productivity
- Drove comprehensive social media marketing strategies across multiple platforms, with a primary focus on LinkedIn
- Crafted and executed engaging content campaigns, fostering increased brand visibility, community engagement, and product awareness on various social media channels.
Market Research and Communication Intern
East African Power
Kigali
09.2019 - 09.2020
- Developed and executed high-level communication strategies, including the use of social media analytics tools, contributing to a 25% improvement in customer engagement and satisfaction
- Conducted comprehensive market research using data analysis tools, leading to data-driven corporate decision-making.
Logistics and Operations Support
AIESEC German University in Cairo
Cairo
06.2019 - 09.2019
- Orchestrated high-level logistics for a team of 30 across 9 major cities in Egypt for a 35-day touristic project, implementing real-time tracking systems and regular feedback loops using logistics software, achieving a 98% satisfaction rate
- Implemented strategic planning and coordination for seamless project execution, utilizing Gantt charts and risk management tools.
Administrative Assistant
Smart Africa
Kigali
04.2019 - 05.2019
- Coordinated high-profile exhibitions and managed operation and publicity strategies for major conferences, utilizing workflow automation tools, resulting in a 30% increase in sponsor engagement
- Oversaw strategic administrative functions, implementing project management software, contributing to a 20% improvement in overall organizational efficiency.
Operations Support Intern
African Leadership University
Kigali
11.2018 - 04.2019
- Developed and implemented high-level inventory control processes using Google Workspace and inventory management tools, resulting in a 0% loss of assets
- Led initiatives to enhance the overall efficiency of operational requests and responses, leveraging a ticketing system, and contributing to a 10% improvement in campus experience ratings.
Event Social Media Manager
Sobek Communications
Kigali
11.2018 - 02.2019
- Strategized and executed digital marketing campaigns, analyzed data results using analytics tools, and oversaw social media partnerships to enhance customer satisfaction.
Administrative Volunteer
International Conference on Family Planning
Kigali
11.2018 - 11.2018
- Engaged delegates by answering queries, communicating updates, making referrals, and assuring appropriate follow-through, implementing a real-time communication system and feedback loop, improving the overall experience.
Operations Summer Intern
African Leadership University
Kigali
05.2018 - 09.2018
- Managed orientation week logistics, liaising with other departments for FF&E, delivery of orientation kits, and managing the orientation team's stock, utilizing project management software
- Coordinated a seamless airport transfer system for over 100 international students, introducing a centralized booking system, leading to successful health insurance, meals, and accommodation procurements.
Consultant Intern
Bag Innovation
Kigali
06.2017 - 08.2017
- Analyzed sales and developed a strategic plan, introducing customer relationship management (CRM) software, contributing to a weekly sales increase from 1500 to 1700 liters
- Designed a solution for recycling plastic bottles, addressing environmental concerns, implementing a pilot program, and monitoring the impact.
Education
MSc. in International Commerce & Digital Marketing -
ESC Clermont Business School
12.2024
BA(Hons). International Business and Trade -
African Leadership University
02.2021
Skills
- Project Management (Asana, Trello, Mondaycom)
- Data Analysis (Excel, Tableau)
- Inventory Management (Zoho Inventory)
- Social Media Analytics (Hootsuite, Buffer)
- Google Workspace
- Administrative Leadership
- High-level Data Analysis and Reporting
- Communication
Certification
- Supply Chain Logistics Course
- Sports and Society Course
Timeline
Administrations and Operations Manager
Hence Technologies LTD
09.2020 - 12.2023
Market Research and Communication Intern
East African Power
09.2019 - 09.2020
Logistics and Operations Support
AIESEC German University in Cairo
06.2019 - 09.2019
Administrative Assistant
Smart Africa
04.2019 - 05.2019
Operations Support Intern
African Leadership University
11.2018 - 04.2019
Event Social Media Manager
Sobek Communications
11.2018 - 02.2019
Administrative Volunteer
International Conference on Family Planning
11.2018 - 11.2018
Operations Summer Intern
African Leadership University
05.2018 - 09.2018
Consultant Intern
Bag Innovation
06.2017 - 08.2017
MSc. in International Commerce & Digital Marketing -
ESC Clermont Business School
BA(Hons). International Business and Trade -
African Leadership University
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