Rachel Baynes
Bordeaux
Summary
Customer Relations Specialist with a strong ability to build trust, foster positive relationships, and ensure clients feel genuinely supported. Recognized for delivering high-quality customer experiences—providing reassurance, strengthening loyalty, driving sales, and resolving complex issues with empathy, clarity, and confidence.
Overview
10
10
years of professional experience
Work History
Flight Attendant
United Airlines
03.2016 - Current
- Delivered premium service to international and domestic travelers across hundreds of flights, ensuring safety, comfort, and efficiency.
- Advised passengers on itinerary changes, alternative travel solutions, and international documents action requirements.
- Collaborated with multinational crew and adapted quickly to new environments and operational changes.
- Served as the first line of support in resolving client issues mid-journey, including rebooking due to delays or cancellations.
- Selected for premium international routes requiring French language fluency, ensuring smooth communication and elevated service for French-speaking passengers.
- Responsible for quarterly online and yearly in-person training to ensure medical, emergency, and evacuation procedure proficiency.
Virtual Assistant
Embodied Creative
07.2023 - Current
- Manage client communication by responding to emails and following up with leads in a timely, professional manner.
- Build and update automated email sequences in MailerLite to support outreach and engagement.
- Support travel and retreat planning by researching venues, reaching out to vendors and contractors, and keeping everything organized in Google Workspace.
- Track hours worked using Clockify, creating itemized invoices in Google Sheets, and sending them to clients through Stripe.
- Maintain clear documentation and ensure seamless coordination across tasks and timelines in a remote team environment.
Education
Cabin Crew Certification
International Air Transport Association
Bordeaux, France03-2023
Flight Attendant Certification
Federal Aviation Administration
Houston, Texas, USA03-2016
Associate of Arts - Liberal Arts
Saddleback College
Mission Viejo, California, USA05-2017
Skills
- Conflict resolution
- Cultivation of trust and engagement
- Attention to detail
- Verbal and written communication
- Multitasking and organization
- Team collaboration
- Prioritization
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Interests
-Surfing
-Child Psychology and Building Emotional Intelligence in Children
-Animal Welfare
Timeline
Virtual Assistant
Embodied Creative
07.2023 - Current
Flight Attendant
United Airlines
03.2016 - Current
Cabin Crew Certification
International Air Transport Association
Flight Attendant Certification
Federal Aviation Administration
Associate of Arts - Liberal Arts
Saddleback College