Racha Mailler
Conflans Sainte Honorine
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Senior Support Engineer
Thermofisher Scientific
08.2023 - Current
- Managing customer requests in a professional and efficient manner
- Work closely with the development team for a fast resolving of requests
- Visit customers for on-site relationship building or troubleshooting
- Working with empathy and intensity
- Support Chromeleon user's for questions related to Chromatography, MS, processing method, reporting, etc
- Creating SOP and documents for new users
European Technical Support for GC / MS. All types of GC and GC/MS, Samples and Triplus
Thermofisher Scientific
Villebon sur yvette
04.2016 - Current
- Technical assistance for customers on their analytical instruments
- Supporting softwares, Trace finder, Xcalibur, Chromquest, Chromcard and Chromeleon 7.
Teacher of general chemistry course for Biotech 2 and chemistry of polymers for Biotech 3
Sup Biotech
Villejuif
01.2015 - 12.2015
- Pedagogical follow-up of students in first, second and third year of licence
- Also follow up with students in difficulty.
Teaching and research assistant
Université de Paris Est Créteil, LEESU
Créteil
01.2014 - 08.2015
- EU chemistry education (License 1 and 3)
- Research: analytical development of quantification and detection of phthalates in environmental matrices by GC / MS / MS
PhD student in analytical chemistry
Université de Lille 1, Laboratoire des Géosystèmes
Lille
01.2011 - 07.2014
- Analysis of pesticides in water and sediments using GC/MS and SPME techniques
Skills
- GC and GC/MS technique and troubleshooting
- Autonomy
- Chromeleon (CDS)
- Xcalibur, Tracefinder
- Communication / listening to others
- Optimization and validation of analytical methods
- Project management (identifying and solving problems)
- Time Management
- Analysis of organic pollutants in water and sediments (pesticides, PAHs, PCBs, phthalates, etc)
- Sampling technique (solid-liquid)
- Analytical technique (GC / MS, High resolution, Orbtrap)
- GLP (Good Laboratory Practice)
- GMP (Good Manufacturing Practice)
- Microsoft Office: Excel, PowerPoint, Word
- End Note
Experience
6 years
Diploma
- 2011 - 2014, PhD in environmental and analytical chemistry, Lille-France, Université de Sciences et de Technologie de Lille 1
- 2009 - 2010, Master 2 research in water science, Beyrouth-Liban, Ecole doctorale des Sciences et de technologies (EDST-Université libanaise, campus EL-HADATH)
- 2005 - 2009, (Bac+4) environmental sciences, Tripoli- Liban, Faculté de Santé publique Section III- Lebanese University
Personal Information
Age: 29
Hobbies and Interests
- Sports
- Traveling
- Discovering new cultures
- Reading
Languages
Bilingual, Bilingual, mother language
Affiliations
- Crossfit junior
- diving license : open water Padi
- Cooking
Languages
Arabic
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Websites
Timeline
Senior Support Engineer
Thermofisher Scientific
08.2023 - Current
European Technical Support for GC / MS. All types of GC and GC/MS, Samples and Triplus
Thermofisher Scientific
04.2016 - Current
Teacher of general chemistry course for Biotech 2 and chemistry of polymers for Biotech 3
Sup Biotech
01.2015 - 12.2015
Teaching and research assistant
Université de Paris Est Créteil, LEESU
01.2014 - 08.2015
PhD student in analytical chemistry
Université de Lille 1, Laboratoire des Géosystèmes
01.2011 - 07.2014
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