Rabab Benroummane

• Team Coordination: Delegate tasks, manage shifts, and ensure clear communication.
• Guest Service: Ensure excellent guest experiences and address complaints quickly.
• Operational Oversight: Monitor daily operations, cleanliness, and inventory levels.
• Training: Onboard and train staff to meet service standards.
• Sales & Upselling: Drive revenue by promoting menu items and additional services.
• Health & Safety: Ensure staff follow hygiene and safety protocols.
• Reporting: Communicate daily operations and guest feedback to management.

• Leadership: Manage and motivate the team.
• Customer Service: Ensure guest satisfaction and resolve issues.
• Communication: Clear direction for staff and customers.
• Operations: Oversee daily café functions and inventory.
• Time Management: Prioritize tasks and manage schedules.
• Sales: Upsell and boost revenue.
• Training: Onboard and train new staff.

• Assisting guests needs
• Providing guests with positive experiences
• Providing wine pairings with food
• Improve customer satisfaction
• Handled sections during operations
• Completed side working during opening and closing shifts

• Assisting guests needs and predicting their unspoken wants
• Providing guests with positive and lasting experiences
• Providing suggestions for meals
• Improving customer satisfaction and gaining regular customers
• Handled sections during operations

• Greeting and welcoming guests promptly
• Assigning guests to their tables and making reservations
• Improve customer satisfaction
• Handled guests complaints and solved the issues
• Handled payments and bills
• Provided guests with the concept of the hotel, suggestions, etc

• Greeting guests promptly and positively
• Learning guests names and preferences
• Providing with best seating options according to preferences
• Handling the bills and payments
• Completed side work during the opening and closing shifts

• Sharpening my soft skills and hard skills with practical work
• Providing guests with positive and memorable experiences
• Improve customer satisfaction
• Handled guests complaints and solved the issues
• Learnt the workings of both opening and closing shifts

• Company Overview: (Mansour Eddahbi)
• Learning how to work as a team and with a common goal
• Providing guests with satisfaction and positivity
• Improving customer voices
• Handled guests complaints and solved the issues
• (Mansour Eddahbi)