Qiqa Mlonyeni
In-Charge Flight Attendant
Kempton Park
Summary
Accomplished Flight Attendant offering over seven years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Energetic and professional Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude with a number of passenger compliments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
On-board Coach
Airlink
Johannesburg
07.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity and promoting ultimate customer service whilst maintaining safety & maintaining company Safety Procedures.
- Monitored participant workflow and behaviors throughout training process.
- Ensured that new hires maintain the company standards during traing and motivated them to exceed expectation where possible.
In Charge Flight Attendant
Airlink
Johannesburg
10.2018 - Current
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Ensured safety and comfort of customers onboard aircraft.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Used excellent customer service skills in addressing passengers' needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Collaborated with flight crew to maximize smooth and safe flights.
Flight Attendant
Airlink
Johannesburg
09.2016 - Current
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Relayed updates and information to passengers after confirming key details with pilot.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Caller
C R Solutions
Sandton
03.2015 - 03.2016
- Contracted to Discovery Health Sandton to make calls as a customer to agents within Discovery around the country
- Give queries whilst checking if the outcome expected from the agent is what is received by myself the “Caller”
- Type out the outcome of the call whilst on the call with the agent in order to have record of the full assessment of the call.
Front Cashier
Port Elizabeth Airport WIMPY
Port Elizabeth
02.2013 - 06.2014
- Assisted with attending to table orders on busy days
- Attend to take-away orders from customers, both personally as well as telephonically from within the Airport.
- Assisted customers by answering questions and fulfilling requests.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Education
Grade 12 - High School
Sedaven High School
Heidelburg 01.2006 - 01.2010
Private Pilots Licence Training - Aviation
Aptrac Aviation
Port Elizabeth 01.2011 - 04.2012
Cabin Crew License - Cabin Crew License
Flitedux
Boksburg 05.2016 - 09.2016
Skills
First Aid and CPR trained
Timeline
On-board Coach
Airlink
07.2021 - Current
In Charge Flight Attendant
Airlink
10.2018 - Current
Flight Attendant
Airlink
09.2016 - Current
Cabin Crew License - Cabin Crew License
Flitedux
05.2016 - 09.2016
Caller
C R Solutions
03.2015 - 03.2016
Front Cashier
Port Elizabeth Airport WIMPY
02.2013 - 06.2014
Private Pilots Licence Training - Aviation
Aptrac Aviation
01.2011 - 04.2012
Grade 12 - High School
Sedaven High School
01.2006 - 01.2010
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