PRIYA KRISHNA
Bangalore
Summary
I am Priya Krishna, born and raised in Bangalore. India. Experienced in loyalty programs, HubSpot, and B2B digital marketing with a focus on project management, development, and execution. Proven ability to multitask while maintaining strong communication and collaboration skills. As a Client Service Executive, demonstrated success in account management, client services, and resolving issues, with a talent for negotiation and building client relationships. Known for setting and achieving goals, performing account reviews, and enhancing brand reputation. Skilled in problem-solving, mediation, and maintaining customer satisfaction with a positive, team-oriented approach.
Overview
2
2
years of professional experience
Work History
Senior Client Service Executive
BigCity Promotions
Bangalore
11.2023 - Current
- Led the design and implementation of loyalty program strategies, including database structure, API integration workflows, customer onboarding, engagement initiatives, and rewards fulfillment, application development.
- Possessed hands-on experience in the end-to-end management of these programs, from project development and functionality testing to full deployment.
- Regularly managed cross-functional teams and achieved high customer satisfaction by efficiently resolving queries.
- Maintained client relations by addressing their needs and delivering projects on schedule including additional requirement.
- Supported creative content development for program-related communications and produced comprehensive performance reports.
- Worked closely with IT teams to enhance system functionality, prepared presentations on customer behavior insights, and facilitated training sessions on app functionality for the loyalty program.
- Maintained financial billing tracker.
Marketing Automation and Digital Marketing Executive
Reach
Bangalore
06.2022 - 07.2023
- Reach- Telecommunication industry (B2B)
- Worked on workflow set-up for multiple clients
- Successfully accomplished new workflow set-up for new requirements for clients
- E-mail marketing
- Successfully helped deploy the reasons for break in the communication on HubSpot
- Created Chat-flow for websites for clients
- Worked on landing page creation
- Helped email creation (global modules and test emails), blogs and knowledge base with content team
- Successfully created customer properties for backend configuration successfully created ticket pipelines and escalation workflows for internal team form creation
- Custom report preparations based on customer journey
- Created customer survey for clients
- Integration of apps and permission
- Hands on experience using Ggoogle analytics
- SEO keyword research (Google keyword planner)
- SEO- Audit
- Linked-in Advertisements
- Managed social media account of the business
- Collaborated with other engineering disciplines to construct complex projects
- Trained and guided new employees according to company standards and procedures
- Prepared daily project status updates to inform staff and document project changes.
Sales Intern
Outlook
Bangalore
- Increased Presence
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms
- Designed and presented social media campaign ideas
- Beginner
Email Marketing Intern
Playnet
Bangalore
- Strengthened communication skills through regular interactions with others
- Cultivated interpersonal skills by building positive relationships with others.
Social Media Marketing Intern
FTS
Bangalore
- Conducted daily updates to social media profiles to boost company online
Freelance Social Media
Salon
- From word-to-word marketing
- Social media marketing
- Paid ads
- Increase followers on Social media
Education
BBA - Human Resources Management
Mount Carmel College
Masters - Marketing Management
CMS Jain University
High School -
Green Country Public School
Bangalore, IndiaSkills
- Excellent Communication skills and Written communication
- Attention to Detail, leadership skills
- Self-learner Ability to take risk
- Swift Adaptation to new software and technology
- Multi-tasker
- Constructive communicator
- Decision maker
- Knowledge on MS office (Excel Word, Presentation), Google Analytics, Google Ad-keyword Planner, Google (Sheets and Slides) Content development
- Content writing, Adobe Photoshop, canvas Adobe Illustrator,
- Knowledge on SEM Rush and PPC
- Project Management
- Social media marketing
- Debugging
- Hub-Spot
- Time management skills
- Client Relationship Building
- Account Management
- Complaint resolution
- Analytical Skills
- Problem-solving skills
- Report creation
- Microsoft Office ](Excel and Word)
- Analytical Thinking
- Negotiation Skills
- Cross-Functional Collaboration
- Document and Records Management
- Written Communication
- Rapport Building
- Crisis Management
Languages
English
First Language
Hindi
Proficient
C2
Kannada
Proficient
C2
Telugu
Proficient
C2
Tamil
Intermediate
B1
Timeline
Senior Client Service Executive
BigCity Promotions
11.2023 - Current
Marketing Automation and Digital Marketing Executive
Reach
06.2022 - 07.2023
Sales Intern
Outlook
Email Marketing Intern
Playnet
Social Media Marketing Intern
FTS
Freelance Social Media
Salon
BBA - Human Resources Management
Mount Carmel College
Masters - Marketing Management
CMS Jain University
High School -
Green Country Public School
Similar Profiles
Joyel DsouzaJoyel Dsouza
Key Account Manager at BigCity PromotionsKey Account Manager at BigCity Promotions
BHUMIKA JAGYASIBHUMIKA JAGYASI
Client Service Manager at BigCity PromotionsClient Service Manager at BigCity Promotions
Rachel ThompsonRachel Thompson
Promotional Model at Glamour Promotions, Honeybee Promotions, SAS Models, Tiger Blush PromotionsPromotional Model at Glamour Promotions, Honeybee Promotions, SAS Models, Tiger Blush Promotions