PRISCILLA ESI ASANTE
KUMASI
Summary
Compassionate personal care professional experienced in providing assistance with daily activities and health needs to promote client health and convenience. Demonstrates healthy habits to foster client well-being. Committed to staying updated on emerging techniques for optimal outcomes.
Overview
16
16
years of professional experience
Work History
CARE ASSISTANT
TRINITY HEALTHCARE SYSTEMS LTD
KUMASI
01.2024 - Current
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Administered prescribed medications on a timely basis following care plan instructions.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Followed care plan and directions to administer medications.
- Transported patients to appointments or other locations using wheelchairs or stretchers.
CARE ASSISTANT (PART TIME)
OAK SPECIALIST HOSPITAL
KUMASI
09.2023 - Current
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
- Assisted with physical therapy exercises prescribed by a licensed therapist.
- Maintained cleanliness of patient rooms and common areas within the facility.
- Collaborated with other healthcare professionals to develop individualized care plans for each patient.
CUSTOMER SERVICE MANAGER
UNITED BANK for AFRICA GH LTD
KUMASI
01.2017 - 12.2023
- Coordinated customer service initiatives and staff training.
- Ensured compliance with banking regulations and policies.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Prepared and managed cash shipments between banks.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
CARE GIVER (PART TIME)
TRINITY HEALTHCARE SYSTEMS LTD
KUMASI
03.2020 - 12.2021
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Educated families about available resources for home health care services in the local community.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
CUSTOMER SERVICE OFFICER
UNITED BANK for AFRICA GH LTD
KUMASI
02.2009 - 12.2016
- Assisted customers with placing orders for products and services.
- Established trustful relationships with customers through effective communication skills.
- Provided excellent customer service by responding to inquiries in a timely and efficient manner.
- Diligently handled customer payments using effective point of sale systems.
- Consistently delivered top-notch customer service with a friendly and professional demeanor.
- Achieved results by capitalizing on opportunities to promote additional products or services to customers.
- Effectively addressed and resolved customer complaints and disputes in a professional manner.
Education
DIPLOMA IN NURSING AND PATIENT CARE - HEALTHCARE
ALISON
ONLINE07-2024
DIPLOMA IN CAREGIVING - HEALTHCARE
ALISON
ONLINE06-2024
MBA - MARKETING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI GHANA11-2014
Bachelor of Science - RENEWABLE NATURAL RESOURCES MANAGEMENT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI GHANA05-2007
Skills
- Personal care assistance
- Client Confidentiality
- Compassionate Care
- Emotional Resilience
- Care Plan Adherence
- Mobility Assistance
- Feeding Assistance
- Handling Escalations
- One Call Resolution
- Training and mentoring
- Excellent time management skills
- Staff Training
- Customer Relationship Management (CRM)
References
References available upon request.
Timeline
CARE ASSISTANT
TRINITY HEALTHCARE SYSTEMS LTD
01.2024 - Current
CARE ASSISTANT (PART TIME)
OAK SPECIALIST HOSPITAL
09.2023 - Current
CARE GIVER (PART TIME)
TRINITY HEALTHCARE SYSTEMS LTD
03.2020 - 12.2021
CUSTOMER SERVICE MANAGER
UNITED BANK for AFRICA GH LTD
01.2017 - 12.2023
CUSTOMER SERVICE OFFICER
UNITED BANK for AFRICA GH LTD
02.2009 - 12.2016
DIPLOMA IN NURSING AND PATIENT CARE - HEALTHCARE
ALISON
DIPLOMA IN CAREGIVING - HEALTHCARE
ALISON
MBA - MARKETING
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bachelor of Science - RENEWABLE NATURAL RESOURCES MANAGEMENT
KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
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