Poojitha Ramasahayam
Hyderabad
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
ADP
11.2022 - Current
- Collaborated with product development teams to share field insights that contributed towards design improvements and better user experiences.
- Supported sales team in securing new contracts by providing technical expertise during presentations and product demonstrations.
- Assisted in the creation of user manuals and documentation for ease of reference during routine maintenance tasks.
- Enhanced client satisfaction by promptly addressing service requests and providing technical solutions.
- Delivered outstanding after-sales support, maintaining open lines of communication with clients to address concerns or inquiries promptly.
- Served as a liaison between clients and development teams to ensure timely implementation of bug fixes or feature enhancements.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Proficient in web API technologies like XML, SOAP, JSON.
- Improved software performance by optimizing Java code and utilizing best practices in software design.
- Integrated machine learning models into Python applications for advanced data analysis and predictions.
Data Analyst
ARDEM
06.2021 - 11.2022
- Evaluated the effectiveness of marketing campaigns using A/B testing methodologies, optimizing strategies for higher ROI.
- Established a culture of continuous improvement by fostering open communication channels and encouraging feedback on data analysis methodologies.
- Implemented robust control measures to improve analytical output reliability.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Utilized advanced TSQL techniques to enhance database performance and reduce latency issues during high-traffic periods.
Education
Bachelor of Engineering - Electronics And Communications Engineering
Vignana Bharathi Institute of Technology
India06.2022
Skills
- Application Programming Interfaces
- XML
- SOAP
- Cloud Services
- Software Development
- Transact-SQL(T-SQL)
- Technical Support
- Object- Oriented Programming(OOPS)
- Python
- Project Management
- Java
- C
- C
Timeline
Technical Support Engineer
ADP
11.2022 - Current
Data Analyst
ARDEM
06.2021 - 11.2022
Bachelor of Engineering - Electronics And Communications Engineering
Vignana Bharathi Institute of Technology
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