Pooja THAYIL

As a Domain Architect for the Digital Engineering domain, I lead the enterprise digital architecture blueprint across data, applications, and technology, driving business-aligned outcomes and enabling scalable, AI-ready digital engineering capabilities across Portfolio, Software, and Physical PLM landscapes.

• Own and govern the Digital Engineering domain architecture, defining domain-specific architectural, integration, data, and information management standards aligned with enterprise and industry frameworks.
• Act as the Digital Engineering subject matter expert (PLM/OLM), shaping long-term domain vision, roadmap, and evolution with a strong focus on data continuity, lifecycle traceability, and AI-driven insights.
• Represent the Digital Engineering domain on the Enterprise Architecture Board, influencing enterprise technology direction, investment decisions, and architectural governance.
• Lead architecture strategy and technology roadmaps to align IT initiatives with business objectives, modernize legacy platforms, and improve operational efficiency and user experience.
• Drive AI and data leadership for the domain by enabling trusted lifecycle data foundations, analytics readiness, and intelligent automation across Business Portfolio Management, ALM, PDM, and CAD ecosystems.
• Collaborate with Enterprise IT, Security, Manufacturing, Sustainability, Governance, and Business Units to ensure secure, compliant digital connectivity across internal and external systems.
• Guide build-vs-buy decisions and vendor evaluations (RFI/RFP), ensuring solutions meet architectural, data, and scalability requirements.
• Mentor and coach solution, data, and capability architects, fostering architectural excellence, knowledge sharing, and consistent implementation across the Digital Engineering practice.

As Integration Architect for Product Lifecycle Management process, I enabled the digital realization of the engineering data thread across the end-to-end product lifecycle.

• Defined and governed Digital Thread integration architecture, connectivity, and security requirements in partnership with IT Security, Manufacturing, and enterprise stakeholders.
• Designed scalable, cloud-ready integration solutions across heterogeneous enterprise platforms to ensure interoperability and lifecycle data continuity.
• Established enterprise integration standards, best practices, and architectural patterns, documenting Digital Thread connectivity and solution frameworks.
• Evaluated and rationalized integration tools and system interfaces to enable secure, reliable access to product lifecycle information.

As a Solution Manager for service cloud application, I serve as trusted advisor to senior leadership and manage architectural landscape of Salesforce apps & integrations, threat model, data privacy, app security & certification

• Manage product backlog & lead design workshops with cross-functional teams to demonstrate prototype and proof-of-concepts.
• Engaged with Business, Technical, Procurement teams to provide technical assistance to assess & evaluate vendor RFI and document RFP
• Manage with off-shore Delivery & Vendor teams to meet business goals and with best practices for functions such as security, performance, application governance
• Partner with Salesforce Program Architects to manage feature enhancements roadmap and Pilot Programs (Embedded Chat, Einstein Bots, Whatsapp, WeChat, Einstein Search,...)
• As an API Product Owner, I own & manage end-to-end API Portfolio & contribute to various API projects for Customer Support Capability of Schneider Electric
• Lead the API design (Spotlight) and conduct architecture validation
• Delivered APIs for 10+ projects, directly impacting customer satisfaction on web & mobile
• Ensured API for Robotic Process Automation (UiPath, Blueprism) integration for 15+ Global usecases; saving overall 11+ FTE savings in operations
• In charge of Technical debt & API Rationalization, lead design & delivery for decommissioning 39 connectors of 2 integration platform (WSO2, Cordys) and migrating business function into API Approach (Google APIGEE Edge)

As a Solution Management team member, I actively participated in a transformation project for 3500+ worldwide customer care users across 17 CCC Organization zones on a complex Salesforce Service Cloud org

• Realized the readiness assessment of the current features toward the Lightning Experience evolution
• Participated in UX interviews as part of the UX Design Adaptive methodology
• Led specific design workshops with 40+ other champions to define the solution requirements for the target application
• Followed, advised and supported the development teams throughout the build and demos of the new solution
• On site travels in 5+ countries to support deployment of the solution
• Advocated for the solution requirements and roadmap in close collaboration with Salesforce product management executives and advisory team
• Presented the project in Customer Advisory Board organized by Salesforce senior product management, gathering 50+ other EMEA Salesforce customers

As a Senior Technical analyst, I was assigned technical lead to manage solution design, test, delivery & support of Sales, Service & Experience Cloud Application under DevOps model

• Lead Developer for Salesforce Sales Cloud implementation of an Enterprise org with 25,000 userbase [Apr 2015 - Mar 2016]
• Lead Developer for Salesforce Service Cloud implementation of an Enterprise org with 3,500 dedicated users & 1500 multi-hat users [Apr 2016 - Aug 2017]
• Worked on technical debt reduction projects & platform optimization code refactoring along with resolving performance issues using Indexing, Skinny tables, List view optimization
• Developed reusable assets to improve delivery capabilities by 13%
• Lead first project to implement CI/CD model with AutoRabbit, Github, bitbucket implementation to better manage deployment and release schedule
• Mentoring junior technical resources and growing as a recognized talent, established myself as a key member of Delivery Team

As a Technical analyst, I was responsible for development & support of multiple RUN projects on Salesforce Sales Cloud, Service Cloud & Force.com

• Implemented salesforce declarative configuration & custom development using Apex, SOQL, SOSL, Visualforce, WSDL, RESTful implementation with fundamental web development technologies - HTML, CSS, JavaScript for multiple projects
• Performed activities required for data quality, data migration using tools like Data Loader & Microsoft Access
• Resolved incidents/bug fixes providing support for Critical Incident Management
• Trained freshers on salesforce.com configuration and customization
• Conducted seminars/breakout sessions on Salesforce.com Release updates for the benefit of team [team size: 50+ individuals]

• Built and executed unit and system testing scripts for over 5+ release scope
• Increased coverage of over 150+ test classes in multi-application single large enterprise org
• Documented Technical specification and test scenarios per release story
• Gained training on release deployment
• Managed ANT based deployments of releases with 1000+ metadata components in each.