Polet KHOEUN VAUGON

Delivering authentic Bugundian hospitality and exceptional guest experience in a prestigious 6th generation wine estate.

• Delivered personlized service to international luxury guests, Managed all hospitality operations, including reservations, guest itineraries, and special requests.
• Coordinated luxury stays and concierge service.
• Managed reservations, guest communications, customer satifaction on a dialy basis.
• Collborated with travel agencies specialzing in wine tourism and luxury experiences.
• Organized events for journalists, artists, brand ambassadors, and wine agencies.

Co-founder of "Paulette Le Buger Charolais", a unique restaurant, bar and coffe concept focused on showcasing products and creating memorable customer experiences.

• Awarded the BGE Entrepreneurship Favorite Project Award in Burgundy-Franche-Comté and featured in the french newspaper Le Monde.
• Achived the *1 ranking on TripAdvisor in Bourbon-Lancy.
• Created beverage specifications and recipes for cocktails, and barista beverages.
• Managed inventory, purchasing, and stock replenishment to ensure product availability and operational efficiency.
• Worked 1.5 years in front-of-house service and 2.5 years as Head Chef, overseeing kitchen operations.
• Tripled revenue between the acquisition and sale of the business.
• Led, trained, and supervised a team of six employees, ensuring high service quality standards and operational excellence.

• Welcomed customers, presented menus, provided beverage recommendations, and processed orders.
• Completed the Brown Coffee Training Program, mastering beverage operation techniques in accordance with the company's quality standards and operating procedures.
• Prepared specialty coffee beverages using La Marzocco espresso machines and locally roasted Arabica coffee beans.
• Worked closely with team members to maintain an efficient, collaborative, and customer focused work enviroment.
• Adapted quickly to high-volume service periods, technical issues, and special customer excellent service standards.

• Served as an interpreter and translator (Thai-Khmer) during trade fairs and professional exhibitions.
• Sold luxury hanbages and leather goods at specialized trade shows and commercial events.
• Developed strong sales, negotiation, and customer engagement techniques.
• Provided detailed product information and personalized recommandations to support purchasing decisions.
• Contributed to a positive customer experience while helping achive sales objectives.