Summary
Overview
Work history
Skills
Certification
References
Timeline
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Piotr Lossowski

Piotr Lossowski

Perpignan,France

Summary

Customer service professional with 10+ years of experience in

fast-paced environments, specializing in call center support, client retention, and team leadership. Proven ability to handle high call volumes, resolve issues efficiently, and provide empathetic service to customers. Adept at data entry, administrative support, and process optimization. Strong communicator with a passion for helping others and ensuring seamless service delivery.

Overview

8
8
years of professional experience
1
1
Certification

Work history

CUSTOMER SERVICE AGENT

Virgin Media
Limerick, Ireland
10.2018 - 08.2019
  • Handled 20+ inbound calls per day, assisting customers with billing inquiries, service troubleshooting, and account management.
  • Maintained high first-call resolution (FCR) rates, reducing the need for follow-up calls.
  • Provided calm and professional support to frustrated customers, improving overall client retention by 10%.
  • Processed customer orders, cancellations, and technical support requests with high accuracy.

WEEKEND MANAGER

Primark
Limerick, Ireland
11.2017 - Current
  • Supervised 30+ staff members, ensuring efficient store operations and customer satisfaction.
  • Monitored stock levels, processed payments, and handled customer complaints effectively.
  • Trained employees in customer engagement strategies to improve service quality.
  • Monitored health and safety measures for guaranteed compliance.

ADVANCED SHIFT MANAGER

McDonald's Castletroy
Limerick, Ireland
2011 - 08.2017
  • Led 20+ team members in a high-paced environment, ensuring efficient service delivery.
  • Managed staff scheduling, cash handling, and daily sales reporting.
  • Completed monthly Health & Safety audits and coordinated Crew and Management Development Program
  • Resolved customer service escalations, maintaining a 98% satisfaction rate.

Skills

  • Multilingual Support: Polish (native), English (C1), German (A2)
  • Customer Service & Client Retention
  • Problem-Solving & Conflict Resolution
  • Order Processing & Data Accuracy
  • CRM Software & Process Optimization
  • Call Center Support & High-Volume Call Handling
  • Effective Communication & Active Listening
  • Team Leadership & Employee Training
  • Self-Motivation & Time Management
  • Proficient in MS Office, CRM Systems & Call Center Tools

Certification

  • High School Diploma | Walbrzych, Poland (2003)
  • Customer Care Assistant Course | Cork (2013)
  • Effective Management Practices Course | Dublin (2014)
  • First Aid Certification (FETAC Level 5) | (2015)
  • Management Operations Refresh Course | Dublin (2016)
  • Driving License (2024)


References

References available upon request.

Timeline

CUSTOMER SERVICE AGENT

Virgin Media
10.2018 - 08.2019

WEEKEND MANAGER

Primark
11.2017 - Current

ADVANCED SHIFT MANAGER

McDonald's Castletroy
2011 - 08.2017

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Piotr Lossowski