Hi, I’m
Pierre-Yves Simon
Offenburg,Germany
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
17
years of professional experience
8
years of post-secondary education
Work history
Ortenau KlinikumOffenburg, Germany
IT Customer Support Agent
2023.05 - Current (3 education.years_Label & 1 education.month_Label)
TrunCAD GmbHLindau, Germany
IT Helpdesk Manager
2020.10 - 2022.12 (2 education.years_Label & 2 education.months_Label)
Job overview
- Customer support (Level 1 and 2) in German, English and French
- Commissioning of the CNC interface
- Organisation and processes of the support
- Implementation and administration of Zoho Helpdesk
- Configuration of Microsoft Teams
- Data evaluation
- Implementation of KPIs and reporting for management
- Interface between users and development
Schreinerei Schiller und WimmerGräfelfing, Germany
Cabinet maker
2019.11 - 2020.08 (9 education.months_Label)
Job overview
- Manufacturing: Furniture, cabinets, panel building
- Surface: Oil, stain, lye, lacquer (Airmix, cup gun)
Schreinerei Andreas KüperMunich, Germany
Cabinet Maker Apprentice
2018.02 - 2019.08 (1 education.year_Label & 6 education.months_Label)
Job overview
- Cupboards, Kitchen, Library
- Manufacturing: Furniture, drawers, cupboards, solid wood, panel construction
- Surface: oil, stain, lye, lacquer (Airmix, cup gun)
Pierre et Vacances Center ParcsParis, France
Project Manager HRIS
2013.06 - 2015.05 (1 education.year_Label & 11 education.months_Label)
Job overview
- Responsibility for the wage and salary application
- Implementation of projects (SEPA, legal reorganisation)
- Implementation of an HR workflow tool in the Netherlands
- Development of the processes between time recording and payroll accounting
- Management of (internal) customer and supplier relations
- Support of users and HR teams
KMSILevallois-Perret, France
Consultant HRIS
2008.05 - 2013.05 (5 education.years_Label)
Job overview
- Analysis of customer needs (payroll, time management, HR-worflows)
- Implentation and adjustment of the payroll system
- Implementation of data interfaces
- Setting up HR-workflows
- Managing client relationships for clients with 500 to 2000 employees
Sopra GroupNantes, France
IT-Analyst
2007.10 - 2008.04 (6 education.months_Label)
Job overview
- Writing detailed functional specifications
- Support for the user
- Writing online help
- Functional support for development teams
- Preparation of test campaigns
- Implementation of data interfaces
ISILOG SANantes, France
ITSM-Consultant and Trainer
2006.01 - 2007.09 (1 education.year_Label & 8 education.months_Label)
Job overview
- Councel on setting up asset management and service desk (in accordance with ITIL recommendations)
- Analysis of customer needs
- Writing of specifications
- Implementation and installation of software
- Training of customers in the IsilogWebSystem suite and in Business Objects (6.5 and X.I)
- Level 1 and level 2 support
Education
Städtische Berufsschule für HolztechnikMunich
Ausbildung from Cabinet making
2016.09 - 2019.09 (3 education.years_Label)
IAE NantesNantes, Loire-Atlantique
Master of Business Administration from Business Administration
2004.09 - 2005.09 (1 education.year_Label)
IFSICRennes, Ille-et-Vilaine
Bachelor of Science from Computer Science Applied to Business Management
2001.09 - 2004.09 (3 education.years_Label)
Lycée Saint VincentRennes, Ille-et-Vilaine
A-Levels from Sciences
1997.09 - 1998.09 (1 education.year_Label)
Skills
- ITSM: IWS, Zoho Desk, Topdesk
- MS Office, Business Objects, Microsoft Teams
- Programming language: HTML, PHP, JSP, Java, SQL
Interests
Interessen
, Wandern, Reisen, Joggen, Yoga, Squash, Rugby, Motorrad fahren
Sonstiges
Führerschein Klasse A und B
Languages
French
Native
English
Fluent
German
Fluent
Timeline
IT Customer Support Agent
Ortenau Klinikum
2023.05 - Current (3 education.years_Label & 1 education.month_Label)
IT Helpdesk Manager
TrunCAD GmbH
2020.10 - 2022.12 (2 education.years_Label & 2 education.months_Label)
Cabinet maker
Schreinerei Schiller und Wimmer
2019.11 - 2020.08 (9 education.months_Label)
Cabinet Maker Apprentice
Schreinerei Andreas Küper
2018.02 - 2019.08 (1 education.year_Label & 6 education.months_Label)
Städtische Berufsschule für Holztechnik
Ausbildung from Cabinet making
2016.09 - 2019.09 (3 education.years_Label)
Project Manager HRIS
Pierre et Vacances Center Parcs
2013.06 - 2015.05 (1 education.year_Label & 11 education.months_Label)
Consultant HRIS
KMSI
2008.05 - 2013.05 (5 education.years_Label)
IT-Analyst
Sopra Group
2007.10 - 2008.04 (6 education.months_Label)
ITSM-Consultant and Trainer
ISILOG SA
2006.01 - 2007.09 (1 education.year_Label & 8 education.months_Label)
IAE Nantes
Master of Business Administration from Business Administration
2004.09 - 2005.09 (1 education.year_Label)
IFSIC
Bachelor of Science from Computer Science Applied to Business Management
2001.09 - 2004.09 (3 education.years_Label)
Lycée Saint Vincent
A-Levels from Sciences
1997.09 - 1998.09 (1 education.year_Label)