Hi, I’m
Pierre-Yves Simon
Offenburg,Germany
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
17
years of professional experience
8
years of post-secondary education
Work History
Ortenau KlinikumOffenburg, Germany
IT Customer Support Agent
05.2023 - Current
TrunCAD GmbHLindau, Germany
IT Helpdesk Manager
10.2020 - 12.2022
Job overview
- Customer support (Level 1 and 2) in German, English and French
- Commissioning of the CNC interface
- Organisation and processes of the support
- Implementation and administration of Zoho Helpdesk
- Configuration of Microsoft Teams
- Data evaluation
- Implementation of KPIs and reporting for management
- Interface between users and development
Schreinerei Schiller und WimmerGräfelfing, Germany
Cabinet maker
11.2019 - 08.2020
Job overview
- Manufacturing: Furniture, cabinets, panel building
- Surface: Oil, stain, lye, lacquer (Airmix, cup gun)
Schreinerei Andreas KüperMunich, Germany
Cabinet Maker Apprentice
02.2018 - 08.2019
Job overview
- Cupboards, Kitchen, Library
- Manufacturing: Furniture, drawers, cupboards, solid wood, panel construction
- Surface: oil, stain, lye, lacquer (Airmix, cup gun)
Pierre et Vacances Center ParcsParis, France
Project Manager HRIS
06.2013 - 05.2015
Job overview
- Responsibility for the wage and salary application
- Implementation of projects (SEPA, legal reorganisation)
- Implementation of an HR workflow tool in the Netherlands
- Development of the processes between time recording and payroll accounting
- Management of (internal) customer and supplier relations
- Support of users and HR teams
KMSILevallois-Perret, France
Consultant HRIS
05.2008 - 05.2013
Job overview
- Analysis of customer needs (payroll, time management, HR-worflows)
- Implentation and adjustment of the payroll system
- Implementation of data interfaces
- Setting up HR-workflows
- Managing client relationships for clients with 500 to 2000 employees
Sopra GroupNantes, France
IT-Analyst
10.2007 - 04.2008
Job overview
- Writing detailed functional specifications
- Support for the user
- Writing online help
- Functional support for development teams
- Preparation of test campaigns
- Implementation of data interfaces
ISILOG SANantes, France
ITSM-Consultant and Trainer
01.2006 - 09.2007
Job overview
- Councel on setting up asset management and service desk (in accordance with ITIL recommendations)
- Analysis of customer needs
- Writing of specifications
- Implementation and installation of software
- Training of customers in the IsilogWebSystem suite and in Business Objects (6.5 and X.I)
- Level 1 and level 2 support
Education
Städtische Berufsschule für HolztechnikMunich
Ausbildung from Cabinet making
09.2016 - 09.2019
IAE NantesNantes, Loire-Atlantique
Master of Business Administration from Business Administration
09.2004 - 09.2005
IFSICRennes, Ille-et-Vilaine
Bachelor of Science from Computer Science Applied to Business Management
09.2001 - 09.2004
Lycée Saint VincentRennes, Ille-et-Vilaine
A-Levels from Sciences
09.1997 - 09.1998
Skills
- ITSM: IWS, Zoho Desk, Topdesk
- MS Office, Business Objects, Microsoft Teams
- Programming language: HTML, PHP, JSP, Java, SQL
Interests
Interessen
, Wandern, Reisen, Joggen, Yoga, Squash, Rugby, Motorrad fahren
Sonstiges
Führerschein Klasse A und B
Languages
French
Native
English
Fluent
German
Fluent
Timeline
IT Customer Support Agent
Ortenau Klinikum
05.2023 - Current
IT Helpdesk Manager
TrunCAD GmbH
10.2020 - 12.2022
Cabinet maker
Schreinerei Schiller und Wimmer
11.2019 - 08.2020
Cabinet Maker Apprentice
Schreinerei Andreas Küper
02.2018 - 08.2019
Städtische Berufsschule für Holztechnik
Ausbildung from Cabinet making
09.2016 - 09.2019
Project Manager HRIS
Pierre et Vacances Center Parcs
06.2013 - 05.2015
Consultant HRIS
KMSI
05.2008 - 05.2013
IT-Analyst
Sopra Group
10.2007 - 04.2008
ITSM-Consultant and Trainer
ISILOG SA
01.2006 - 09.2007
IAE Nantes
Master of Business Administration from Business Administration
09.2004 - 09.2005
IFSIC
Bachelor of Science from Computer Science Applied to Business Management
09.2001 - 09.2004
Lycée Saint Vincent
A-Levels from Sciences
09.1997 - 09.1998
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