PIERRE MARTIN
Utrecht
Profil professionnel
Customer Relationship Manager with international experience (France & Canada). Skilled in customer service, CRM, client retention, and project coordination. Double Master’s in Digital Communication & Brand Content Marketing from Excelia Business School. Seeking remote or hybrid opportunities in Europe. Proactive, results-driven, and client-focused professional.
Vue d'ensemble
5
5
years of professional experience
6
6
years of post-secondary education
Expérience
Customer Relationship Manager
Rogers Communications
Montreal
2024.10 - 2025.10
- Managed and retained a B2C client portfolio
- Handled customer requests via CRM, phone, and email
- Solved complex client issues and monitored satisfaction
- Worked with performance indicators (quality, deadlines, satisfaction)
- Collaborated with internal teams and followed company procedures
Assistant Manager
Rogers Communications
Montreal
2023.10 - 2024.10
- Supervised and supported an operational team
- Organized priorities and managed client flows
- Monitored daily performance and ensured standards
- Provided on-site support and customer service
Project & Marketing Assistant
Bobaril
Perigny
2021.01 - 2023.09
- Coordinated and monitored marketing projects
- Managed client relations and understood customer needs
- Oversaw social media content creation and publishing
- Worked collaboratively with internal teams
Business Development & Community Manager
SPM La Jante
Perigny
2020.09 - 2021.09
- Prospecting, sourcing, and negotiation
- Client follow-up and project coordination
- Created communication materials (brochures, catalogs)
- Implemented digital strategies and social media campaigns
- Market research and competitor analysis
Formation
2nd year of Master's degree - Digital Communication & Brand Content Marketing
Excelia Business School
La Rochelle 2021.09 - 2023.09
1st year of Master's degree - Management
Excelia Business School
La Rochelle 2021.09 - 2022.09
Bachelor's degree - Project Management
Excelia Business School
La Rochelle 2018.09 - 2021.09
Compétences
- Sales proficiency
- Inter-department collaboration
- Training programs
- CRM software proficiency
- Schedule oversight
- Analytical skills
Language
French
NATIVE LANGUAGE
English
Intermediate
Chronologie
Customer Relationship Manager
Rogers Communications
2024.10 - 2025.10
Assistant Manager
Rogers Communications
2023.10 - 2024.10
2nd year of Master's degree - Digital Communication & Brand Content Marketing
Excelia Business School
2021.09 - 2023.09
1st year of Master's degree - Management
Excelia Business School
2021.09 - 2022.09
Project & Marketing Assistant
Bobaril
2021.01 - 2023.09
Business Development & Community Manager
SPM La Jante
2020.09 - 2021.09
Bachelor's degree - Project Management
Excelia Business School
2018.09 - 2021.09