Pawel Plaza
Keflavik
Summary
Flight Dispatch Officer
Motivated and customer-focused Passenger Service Agent with 6 months of experience at Keflavik Airport. Proficient in check-in, boarding procedures, and passenger services, with certifications in ALTEA and ERES Easyjet systems. Fluent in four languages (English, French, Italian, and Polish), providing excellent communication with diverse passengers. Ready to contribute to Icelandair with a strong commitment to safety and customer satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation
04.2024 - 09.2024
- Management of international passenger services, including check-in and passport verification
- Training in Altea and ERES Easyjet systems, DGR9 regulations 11.2.6.2 and 11.2.3.8
- Valuable experience in airline operations and customer interaction.
Passenger Service Agent
Aviapartner
01.2024 - 04.2024
- Operation of Altea system, experience in handling reservations, passenger registration and organization of airport operations.
Airport Security Officer
AVIÖR | Öryggismiðstöðin | ICTS Iceland
05.2023 - 12.2023
- Performing security checks on flights to the United States and Canada, making sure they comply with international security standards.
- Performing aircraft security checks and individual passenger checks, getting insight into aviation security protocols.
Education
Bachelor's Degree in Italian Language and Translation -
Université Côte d'Azur
Skills
- Travel documentation checking
- Advanced computer literacy
- Stress tolerance
- Boarding gate procedures
- Baggage handling
- Reservation systems proficiency
- Reservation management
Languages
French
Advanced (C1)
Italian
Advanced (C1)
English
Advanced (C1)
Polish
Proficient (C2)
Certification
Altea DSC
ERES Easyjet
LDC Aviapartner
ICTS Training
DGR9 11.2.6.2 and 11.2.3.8
Timeline
Passenger Service Agent
Menzies Aviation
04.2024 - 09.2024
Passenger Service Agent
Aviapartner
01.2024 - 04.2024
Airport Security Officer
AVIÖR | Öryggismiðstöðin | ICTS Iceland
05.2023 - 12.2023
Bachelor's Degree in Italian Language and Translation -
Université Côte d'Azur
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