Paulo Santos
Paris,France
Summary
Global IT leader with extensive experience in cloud infrastructure, IT operations, and team management. Passionate about designing scalable and secure cloud environments while fostering high-performing teams. Whether optimizing cloud costs, driving innovation, or ensuring compliance, I thrive at the intersection of technology and leadership. Outside of work, I bring the same dedication to endurance and strategy-whether leading teams or cycling through the next challenge.
Overview
23
23
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
IT Manager - Cloud
Ubisoft
Paris, France
11.2022 - 03.2025
- Strategic Planning: Formulate and align cloud strategies with Ubisoft’s business objectives, driving execution with precision and adaptability.
- Team Leadership: Direct a global team of team leads, engineers, and administrators, offering vision, guidance, and mentorship to achieve excellence.
- Infrastructure Management: Oversee the architecture, deployment, and maintenance of a scalable, reliable, and secure internal cloud infrastructure.
- Vendor Management: Cultivate strong partnerships with vendors, ensuring adherence to service level agreements (SLAs) and optimizing collaboration.
- Service Level Management: Define, monitor, and uphold service level standards to ensure consistent performance and reliability of cloud services.
- Cost Optimization: Track and analyze cloud spending, identifying opportunities to enhance efficiency and optimize resource allocation.
- Security & Compliance: Implement robust security protocols aligned with industry standards, ensuring compliance through proactive audits and risk management.
- Training & Development: Mentor and empower team members to advance their technical and professional skills, fostering innovation and expertise.
- Collaboration: Work closely with development, operations, security, and compliance teams to integrate cloud strategies with enterprise-wide IT goals.
Senior Information Technology Project Manager
Ubisoft
Paris, France
04.2021 - 11.2022
- Led the end-to-end deployment of four global data centers, ensuring seamless integration of hardware and services across multiple regions
- Tracked contract negotiations and oversaw vendor management, optimizing costs and ensuring timely execution
- Coordinated cross-functional teams to drive project success, balancing technical, operational, and strategic objectives
- Focused on delivering scalable, high-availability infrastructure to support business growth and innovation
Senior Information Technology Project Manager
Blizzard Entertainment
Versailles, France
09.2019 - 04.2021
- Facilitate, coordinate, challenge and act as program manager primarily for the European Datacenter team spanning 5 data centers across multiple countries under a multi-million euros program budget
- Established and executed strategic projects in collaboration with business and global IT, employing key strategies focused on growth and service delivery
Esports Project Manager
Blizzard Entertainment
Versailles, France
10.2017 - 09.2019
- Esports Project Manager supporting the EMEA team to organize and deliver Esports tournaments of different scales with multiple international partners (ESL, DreamHack, StarLadder, etc)
- Establish and maintain processes to manage scope over the project lifecycle, setting project quality and performance standards, and assessing and managing risk within, and across, multiple projects
- Develop and maintain partnerships with outside resources-including third-party partners and vendors
- Monitor and assign resources appropriately to streamline project efficiency and maximise deliverable outputs
- Report project outcomes and/or risks to the appropriate management channels as needed-escalating issues as necessary based on project work plans
- GDPR Implementation for Esports EMEA
Infrastructure Engineering Manager
Blizzard Entertainment
Versailles, France
01.2016 - 09.2017
- Manage the European Cloud and Systems Engineering team, with focus on problem management, service availability, team coaching/mentoring and budget planning/tracking
European Online Operations Associate Manager
Blizzard Entertainment
Versailles, France
10.2014 - 12.2015
- Manage online network operations in Europe, supervision and deployments
- Responsible for global operations during European Local Time
European Online Operations Supervisor
Blizzard Entertainment
Versailles, France
04.2012 - 09.2014
- Manage online network operations in Europe, supervision and deployments
- Responsible for global operations during European Local Time
- Coordinate globally with headquarter IT management to ensure consistency with Blizzard Entertainment projects and standards
- Provide tactical and strategic guidance to the regional Network operations team, while providing a challenging environment and opportunities for advancement to everyone in the team
Senior System Administrator
Blizzard Entertainment
Versailles, France
12.2006 - 03.2012
- Technical reference to the European Online Operations System Administration team
- Responsibilities included deploying and supporting all Blizzard Online Gaming platforms and websites
System Engineer - Unix Systems
Sols
08.2006 - 12.2006
- Worked in a team with a strong technological background dedicated to Linux/Unix operating systems, server and backups management, storage, disaster recovery and support
- While at SOL-S and SOLSUNI, I worked in systems integration in several areas of information technology, providing the clients with complete, tailor-made solutions
Vodacom RSA - System Analyst
Qindel
Midrand, South Africa
06.2006 - 07.2006
- Analysis of Vodacom RSA Live! Portal platform, for tuning and resilience improvements
Vodafone UK - System Analyst
Qindel
Newbury
09.2005 - 05.2006
- Management, administration and support of the Vodafone UK Live! Portal platform (Newbury, UK) in a wide range of technologies, such as, Weblogic, Tomcat, Apache, Solaris, etc
- Was one of the responsibles for the migration of the billing platform
System / Network Administrator
Instituto Piaget
12.2001 - 09.2005
- Management, administration and support for the university (eleven sites in Portugal and three in Africa) Windows and Linux systems, and large network including firewall systems based on Cisco PIX Firewall, HP and Cisco switches and routers, monitoring tools from HP and open source software based tools
- Covering all areas from physical support of equipment, through to network, servers and computers troubleshooting
- Extensive work with High-Availability solutions including VMWare, where the goal is to provide the best performance and uptime possible
Education
Universidade Nova de Lisboa
01.1999 - 01.2002
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Escola Secundaria da Sobreda
Skills
- Capacity Planning
- Capacity Management
- Operational Excellence
- Cloud computing experience
- Service level agreement management
- ITIL certified
- IT project management
- Budgeting and forecasting
- Project prioritisation
- Vendor management
Certification
- ITIL Service Operation
- ITIL Foundation
- Red Hat Certified Engineer (RHCE)
- Sun Certified System Administrator for Solaris 9
Languages
Portuguese
Native
English
Fluent
French
Advanced
Affiliations
- Cycling
Timeline
IT Manager - Cloud
Ubisoft
11.2022 - 03.2025
Senior Information Technology Project Manager
Ubisoft
04.2021 - 11.2022
Senior Information Technology Project Manager
Blizzard Entertainment
09.2019 - 04.2021
Esports Project Manager
Blizzard Entertainment
10.2017 - 09.2019
Infrastructure Engineering Manager
Blizzard Entertainment
01.2016 - 09.2017
European Online Operations Associate Manager
Blizzard Entertainment
10.2014 - 12.2015
European Online Operations Supervisor
Blizzard Entertainment
04.2012 - 09.2014
Senior System Administrator
Blizzard Entertainment
12.2006 - 03.2012
System Engineer - Unix Systems
Sols
08.2006 - 12.2006
Vodacom RSA - System Analyst
Qindel
06.2006 - 07.2006
Vodafone UK - System Analyst
Qindel
09.2005 - 05.2006
System / Network Administrator
Instituto Piaget
12.2001 - 09.2005
Universidade Nova de Lisboa
01.1999 - 01.2002
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Escola Secundaria da Sobreda
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