I'm a hard-working person with strong organisational skills. Through exceptional planning and prioritisation, I am always able to achieve company goals. I have a lot of experience in managing customer service, and technical support and this is why my motivation is to consistently deliver high-quality service and achieve results. I'm resourceful, able to work under pressure, and an attentive listener.
• Provide ongoing support for Canada and the local sales market, ensuring seamless communication and collaboration.
• Manage and prioritize multiple tasks while working across different systems.
• Validate sales promotions and prepare promotional contracts.
• Create and maintain product listings in relevant systems, ensuring accurate pricing and descriptions.
• Conduct audits of promotions and maintain e-content to ensure consistency and quality.
• Compile, analyze, and interpret data to generate insights and support decision-making.
• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
• Experience working with confidential information.