Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Paulette  Diach

Paulette Diach

Summary

I'm a hard-working person with strong organisational skills. Through exceptional planning and prioritisation, I am always able to achieve company goals. I have a lot of experience in managing customer service, and technical support and this is why my motivation is to consistently deliver high-quality service and achieve results. I'm resourceful, able to work under pressure, and an attentive listener.

Overview

3
3
years of professional experience

Work history

Spanish teaching assistant

French Ministry of Education
Paris, Seine-Saint-Denis
10.2024 - 04.2025
  • Collaborated with Spanish teachers of the French Ministry of Education.
  • Create an exchange of cultures between Costa Rica and France.
  • Fostered an inclusive classroom environment by respecting cultural diversity among students.
  • Implemented creative teaching strategies, leading to increased interest in Spanish classes among pupils.
  • Utilised multimedia resources to make lessons more interactive, enhancing student participation.

(French) Canada Sales Senior Specialist

Procter & Gamble
Santa Ana, San Jose
07.2024 - 09.2024

• Provide ongoing support for Canada and the local sales market, ensuring seamless communication and collaboration.
• Manage and prioritize multiple tasks while working across different systems.
• Validate sales promotions and prepare promotional contracts.
• Create and maintain product listings in relevant systems, ensuring accurate pricing and descriptions.
• Conduct audits of promotions and maintain e-content to ensure consistency and quality.
• Compile, analyze, and interpret data to generate insights and support decision-making.

CAN DLS Case Manager

Amazon
San Jose , VirtualContactCenter Costa Rica
08.2022 - 06.2024

• Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.
• Experience working with confidential information.

Education

Bachelor in French Language

Universidad de Costa Rica
Costa Rica
2016 - 2024

Skills

  • OFFICE PACKAGE (WORD, POINT, OUTLOOK, ONENOTE, EXCEL)

Languages

Spanish
Native
English
Advanced (C1)
French
Upper intermediate (B2)
Korean
Beginner (A1)

Timeline

Spanish teaching assistant

French Ministry of Education
10.2024 - 04.2025

(French) Canada Sales Senior Specialist

Procter & Gamble
07.2024 - 09.2024

CAN DLS Case Manager

Amazon
08.2022 - 06.2024

Bachelor in French Language

Universidad de Costa Rica
2016 - 2024
Paulette Diach