Summary
Overview
Work history
Education
Skills
References
Affiliations
Timeline
Generic

Paul Cave

Holyhead,Angelsey

Summary

Experienced in store layout planning and stock replenishment tactics, with a strong focus on shoplifting prevention techniques and inventory control software. Demonstrates expertise in quality control implementation and visual merchandising, complemented by effective people management skills. Committed to optimising retail operations and enhancing customer experience through strategic planning and innovative solutions.

Energetic professional with knack for leadership and customer service, possessing transferable skills in team management and sales strategies. Adept in conflict resolution and inventory control. Ready to drive store performance and foster positive shopping experience.

Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and exceed sales targets. Leads by example to motivate team success.

Overview

37
37
years of professional experience
6
6
years of post-secondary education

Work history

Assistant store manager

Poundland
Holyhead, Anglesey
02.2025 - Current
  • Facilitated smooth operation with effective scheduling and task delegation.
  • Improved store appearance for enhanced shopper experience through regular cleaning and organising of displays.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.
  • Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
  • Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Handled employee concerns discreetly; fostered healthy working environment.

Supervisor

Poundland
Holyhead
01.2010 - 02.2025
  • Main duties include, opening or closing the store making sure it's secure, taking in deliveries, temp checks on chilled goods and checking temps on chillers, daily date checks on perishable goods, stock rotation, making sure legal paperwork was filled out while opening or closing.
  • Knowing the daily targets and using dimensions. Sel checks and price changes.
  • Managing the store when store manager or assistant manager were off, assisting store management and sales assistants with whatever is needed which includes staff development, helping new team members in the ways of working and delegating tasks as required.
  • As well as making sure and reminding our team about store procedures and expectations, Two's a queue, ACE and anyone can be a mystery shopper.
  • Cash office duties included, cash handling, preparing till floats for the day, taking off tills to count takings at the end of day, performing random safe checks and till checks to prevent loss, ordering change, preparing money for weekly collection and being a key holder.
  • Shop floor duties include filling up shelves with stock, helping customers on the shop floor, serving customers on the tills, helping customers with queries or complaints.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Managed daily operations to increase productivity.
  • Fostered a positive work culture to boost employee morale.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Oversaw inventory management to avoid any shortage or excess stock issues.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Improved team efficiency by implementing new scheduling practices.
  • Reduced workplace conflicts through effective communication and negotiation skills.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Supervised activities of workers and enforced safety regulations.
  • Improved workplace safety to reduce accidents and near-misses.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

Cashier

Valley Garage
Valley, Anglesey
01.2010 - 12.2010
  • Duties included serving customers on the till when they bought petrol and closing up the garage at the end of the shift, handling cash and performing age checks if needed.

Shop Assistant

Netto
Holyhead, Anglesey
01.2004 - 12.2008
  • Shop floor duties include filling up shelve with stock, helping customers on the shop floor, serving customers on the tills, helping customers with queries, taking in deliveries and date checks on chilled and food goods.

QA Inspector

Hedstrom
Holyhead, Anglesey
01.2002 - 12.2004
  • Duties included, testing paint quality on painted products, checking deliveries and making sure goods were up to required specs and withing tolerances, checking products as they were being produced, recording checks on a daily basis.

Paint Plant Assistant

Hedstrom
Holyhead, Anglesey
01.1998 - 12.2002
  • Duties included placing items on the spray line ready for them to be sprayed, removing sprayed items from the line and checking that the paint finish was up to standard.

Butcher

Dewhurst
Holyhead
01.1993 - 12.1995
  • Duties include opening and closing the shop, preparing cuts of meat for the day, serving customers and cash handling, taking in deliveries and checking temps of chilled goods as well as chillers and walk in fridges, cleaning the shop, washing knives etc.

Butcher

Lo-cost
Holyhead and Llangefni
01.1989 - 12.1992
  • Duties include preparing cuts of meat for the day, serving customers, taking in deliveries and checking temps of chilled goods as well as chillers and walk in fridges, cleaning the shop, washing knives etc.

Education

NVQ - Health and safety, Customer Care

Poundland
hHolyhead

Butchery - Food Hygiene and Butchery

Llandrillo Tech College
09.1989 - 06.1991

GCSE - Various

Holyhead County School
09.1984 - 06.1989

Skills

  • Store layout planning
  • Stock replenishment tactics
  • Shoplifting prevention techniques
  • Inventory control software
  • Quality control implementation
  • Visual merchandising
  • People Management

References

  • Karen Roberts, Manager, Poundland, 1363.Holyhead@poundland.co.uk
  • Claire Edwards, Assistant Manager, Poundland, Claire_lloyd_ed@yahoo.co.uk

Affiliations

PC building and Gaming

Timeline

Assistant store manager

Poundland
02.2025 - Current

Supervisor

Poundland
01.2010 - 02.2025

Cashier

Valley Garage
01.2010 - 12.2010

Shop Assistant

Netto
01.2004 - 12.2008

QA Inspector

Hedstrom
01.2002 - 12.2004

Paint Plant Assistant

Hedstrom
01.1998 - 12.2002

Butcher

Dewhurst
01.1993 - 12.1995

Butchery - Food Hygiene and Butchery

Llandrillo Tech College
09.1989 - 06.1991

Butcher

Lo-cost
01.1989 - 12.1992

GCSE - Various

Holyhead County School
09.1984 - 06.1989

NVQ - Health and safety, Customer Care

Poundland

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