Paul Arakwiye
VICQ,59
Summary
Experienced with managing end-to-end accounts receivable processes. Utilizes effective collection techniques to reduce outstanding balances and improve cash flow. Track record of maintaining accurate financial records and supporting overall financial health through detailed analysis and reconciliation.
Overview
11
11
years of professional experience
Work History
Account Receivable Analyst
TotalEnergies
06.2020 - 02.2025
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Optimized cash application processes by identifying inefficiencies and implementing process improvements that expedited posting of payments.
- Developed training materials and conducted workshops to enhance the skills of colleagues in the Accounts Receivable department.
- Posted cash receipts to customer accounts to maintain current and accurate account balances.
Senior Credit& Collection Administrator
Pearson Management Services Philippines Inc.
01.2016 - 06.2020
- Monitor customers' accounts daily
- Identify outstanding account receivables
- Investigate historical data for debts and bills
- Take actions in order to encourage timely payments
- Process payments and refunds
- Resolve billing issues
- Resolve customer credit issues
- Contact clients and discuss their overdue payments
- Update account status records
- Prepare and present reports on collection activities and progress
Bilingual customer services representative
Teleperformance Philippines Inc.
06.2014 - 09.2015
- Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered
- Verified and updated member information utilizing Fortuna database
- Assisted manager with special projects, French members follow up
- Initiated customer contact to ensure satisfaction with service provided
- Developed tickets requiring additional information in order to make a final determination on the disposition
- Maintained a Quality score of 95% out of 100%
- Provided first call resolution: provider inquiries, members (authorization, claims, enrollment and benefit questions)
- Answered calls from French speaking customers, providing them with information about theirs concerns
Education
Bachelor of Commerce - Marketing and Accounting
University of Rwanda College of Business And Economics
01.2013
Certificate of Secondary school Education - Accounting
Jill Barham Secondary School
01.2009
Skills
- SAP - Finance Application
- Microsoft Excel
- Cash application
- SAP
- Oracle financials
- Debt collection
- Attention to detail
- Journal entries
- Bank statement reconciliation
- Data entry
- Account reconciliation
- Quickbooks
- Oracle ERP
- Zendesk
- ServiceNow ticket tours
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Swahili
Advanced (C1)
Timeline
Account Receivable Analyst
TotalEnergies
06.2020 - 02.2025
Senior Credit& Collection Administrator
Pearson Management Services Philippines Inc.
01.2016 - 06.2020
Bilingual customer services representative
Teleperformance Philippines Inc.
06.2014 - 09.2015
Bachelor of Commerce - Marketing and Accounting
University of Rwanda College of Business And Economics
Certificate of Secondary school Education - Accounting
Jill Barham Secondary School
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